Account Manager

About the Team

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, and operators obsesses over how to create the ultimate collector experience with our products: Topps.com, the direct to consumer ecommerce platform of the Topps brand, Fanatics Collect, the most trusted and dynamic collector focused marketplace, and our collector focused live shopping platforms, Fanatics Live and Voggt.

We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.

If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.

About the Role

We are seeking a dynamic and detail-oriented Account Manager to manage and nurture relationships with sellers, ensuring their business needs are met while overseeing day-to-day operations. As the first point of contact for our sellers, you will play a key role in bringing Fanatics Live to life by helping sellers onboard, scale, and thrive on our platform.

This role requires a deep understanding of our products, adaptability to our fast-evolving platform, and the ability to support sellers' growth through strategic messaging, product testing, and marketing initiatives. You will also be responsible for maintaining accurate seller data in our proprietary CRM system, helping assess their place within our ecosystem and determining future support needs.

Responsibilities:

• Manage day-to-day relationships with sellers, acting as their primary point of contact.
• Educate sellers on best practices, tools, and strategies to help them grow on our platform.
• Work cross-functionally with product, engineering, marketing, and trust & safety teams to support seller growth.
• Monitor and manage key performance indicators (KPIs).
• Organize and maintain the seller CRM system, inputting relevant data points to create comprehensive seller profiles.
• Conduct data research on existing and potential sellers, including social, sales, and audience metrics.
• Become a subject matter expert on Fanatics Live, fully understanding all product features and user flows for sellers and fans.
• Facilitate a smooth onboarding experience for new sellers, ensuring a comfortable transition onto the platform.
• Act as the primary communication bridge between sellers and internal teams to ensure alignment on goals and growth strategies.
• Provide first-line support for seller inquiries, triaging and routing requests as needed.
• Conduct account auditing and analysis to identify opportunities for improvement.
• Support the Seller Success team in achieving departmental goals and initiatives.

Qualifications:

• 2–5 years of experience in account management, preferably in e-commerce or retail.
• Bachelor’s degree or equivalent experience.
• Proficiency with CRM systems such as HubSpot.
• Strong analytical skills and experience using data analysis tools.
• Ability to manage customer segmentation, profiling, and targeting.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and capable of multitasking.
• Tech-savvy, with a self-starter attitude and the ability to prioritize business goals.
• Strong understanding of social media platforms and performance trends.
• Experience leading and communicating go-to-market strategies.
• Previous experience working with content creators is a plus.
• Passion for the hobby, including breaking and collectibles, is a significant advantage.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers