_{PolyAI is searching for a US-Based Account Manager, reporting directly to the VP of Account Management to commercially manage and grow our Tier 1 customer relationships across a wide variety of verticals. We want you to bring your great experience and skills to help us develop a scalable growth motion that encourages a customer can-do attitude through self service, as well as building executive-level relationships, defining the account strategy, delivering solution-based sales modelling and driving account retention and revenue growth.}

_{Key responsibilities:}

• _{Manage a book of up to 8 existing Enterprise customer accounts with a focus on account expansion and renewals}
• _{Main point of contact for the identification and closing of expansions, upselling and cross-selling into new areas of the business and driving new channel expansion}
• _{Lead customer SteerCo executive meetings bringing together C-level economic buyers with transformation, operations and IT}
• _{Leverage business reviews to align business and IT buyers with a PolyAI-driven AI roadmap}
• _{Responsible for retaining existing customers through renewal and delivering customer lifetime value, executing on specific commercial plays to drive high retention rates}
• _{Work alongside our solution consulting team to create bespoke / tailored demos to convert potential use cases into reality}
• _{Accountable for accurate forecasting leveraging MEDDPIC methodology of in-Quarter deals and pipeline generation within Gong}
• _{Create tailored ROI models tailored to specific verticals that cover revenue generation and cost efficiency plays}
• _{Leverage our Command of the Message Sales methodology to foster expanded multi-threaded relationships within a customer department for cross-selling our solution into new areas of the business}
• _{Voice of the customer internally within PolyAI, partnering alongside our Deployment Strategists to drive product usage and ongoing quality of the virtual agent}

_{Requirements:}

• _{Minimum of 4-years experience in Account Management type positions owning renewals & expansions of existing customers}
• _{Proven history in value-selling and fostering relationships at champion / decision maker level, including; executives, business, and technical leaders.}
• _{Sales experience with a call center operations background.}
• _{Previous AI experience within the space is nice to have.}
• _{Understand the importance of mapping out and calculating Return of Investment (ROI) models that support a business decision around cost savings, revenue generation, improved CX and reduction in wait times}
• _{Successful results meeting/exceeding sales goals, revenue expansion, new product adoption and identifying new use cases across additional areas of the business.}
• _{Proven results that consistently meet and exceed annual retention targets and booking quota}
• _{Experience selling solutions embracing SaaS, system and performance software and innovative devices. Ability to communicate analytical results a critical success factor for this role}
• _{Understanding and clearly communicating the benefits of complex, technical solutions to early adopters and visionaries at executive and team levels. Ability to understand and communicate about Artificial Intelligence (AI) a plus}

_{Your Style:}

• _{Self-starter, willing to balance multiple customer and internal priorities}
• _{Energised to build out a scalable growth model within customer success}
• _{Entrepreneurial spirit combined with a scrappy, competitive, and optimistic outlook}

_{We provide a competitive salary range for this role - which is $120,000 – $135,000 base salary / $172,000-$192,500 OTE - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.}

_{In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.}

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_Benefits

_{💰 Participation in the company’s employee share options plan}

_{🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision}

_{👪 Life Insurance}

_{◻️ STD and LTD}

_{💰 The opportunity to contribute to the company's 401k plan}

_{🏝 Flexible PTO policy + 11 designated company holidays}

_{📚 Annual learning and development allowance}

_{🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!}

_{🧡 Enhanced parental leave}

_{👨‍👩‍👧 Company-funded fertility and family-forming programmes}

_{🌸 Menopause care programme with Maven}