As a Account Manager, you will oversee campaigns from initial brief through to delivery, working closely with clients, creative teams, and production specialists to ensure every project is delivered on time, on budget, and to an exceptional standard. You will have opportunities to support wider national retail, wholesale and brand‑level creative activity.If you’re a creative‑minded Account Manager who loves bringing ideas to life, building strong client relationships, and keeping projects running smoothly, this role could be the perfect next step. You’ll join a supportive, collaborative team working on one of our flagship retail accounts, where no two days look the same and your contribution genuinely makes an impact. This is a chance to work closely with talented creatives, shape exciting omnichannel campaigns, and grow your skills in a fast‑paced, forward‑thinking environment — all while helping deliver work that millions of customers see every day.Key Responsibilities:Client & Project ManagementEnd‑to‑end management of creative briefsDay‑to‑day client relationship management, acting as the primary point of contactWorking closely with creative teams to ensure work meets the brief, brand guidelines, and strategic objectivesQuoting, scoping, and managing projects against agreed budgetsManaging timelines, approvals, and delivery milestones across multiple workstreamsProactively identifying and resolving issues before they impact deliverySupporting the Account Director with client updates, reporting, and escalation where requiredCollaboration & DeliveryWorking collaboratively with the wider creative and BAU teams across omnichannel briefsCoordinating with production, artwork, and digital teams to ensure seamless deliveryOverseeing seasonal and campaign rollouts, ensuring consistency and accuracy across all assetsEnsuring all work is delivered to a high creative standard and aligns with client expectationsMaintaining accurate project documentation, trackers, and financial recordsPerformance & GrowthMonitoring project performance and identifying opportunities to improve processes and efficiencySupporting the development of new ways of working to enhance client satisfactionProactively identifying opportunities to grow and strengthen the accountEnsuring all KPIs, SLAs, and internal deadlines are consistently metRequirementsExperience & KnowledgeMinimum 2 years’ agency experience in a client‑facing role (retail experience beneficial but not essential)Strong understanding of creative processes across print, digital, and omnichannel marketingConfident critiquing creative and strategic outputs against the briefHighly proficient in Microsoft Office and comfortable using project management toolsExperience managing multiple projects simultaneously in a fast‑paced environmentSkills & BehavioursA collaborative team player who builds strong internal and external relationshipsExcellent communication skills, both written and verbalExceptional attention to detail and organisational skillsAbility to work autonomously and make informed decisionsComfortable working in a fast‑moving retail environment with shifting prioritiesA proactive mindset with a genuine interest in understanding the client’s businessA strong creative eye and the confidence to challenge and guide creative workBenefitsWork’s a treat!Perks at ITG — alongside a competitive salary, here's what you can look forward to:Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.What next? Like what you see? Drop us your application and someone from our team will be in touch.We Value DiversityWe champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.What next?If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.#LI-SC1
As a Account Manager, you will oversee campaigns from initial brief through to delivery, working closely with clients, creative teams, and production specialists to ensure every project is delivered on time, on budget, and to an exceptional standard. You will have opportunities to support wider national retail, wholesale and brand‑level creative activity.
If you’re a creative‑minded Account Manager who loves bringing ideas to life, building strong client relationships, and keeping projects running smoothly, this role could be the perfect next step. You’ll join a supportive, collaborative team working on one of our flagship retail accounts, where no two days look the same and your contribution genuinely makes an impact.
This is a chance to work closely with talented creatives, shape exciting omnichannel campaigns, and grow your skills in a fast‑paced, forward‑thinking environment — all while helping deliver work that millions of customers see every day.
Key Responsibilities:
Client & Project Management
- End‑to‑end management of creative briefs
- Day‑to‑day client relationship management, acting as the primary point of contact
- Working closely with creative teams to ensure work meets the brief, brand guidelines, and strategic objectives
- Quoting, scoping, and managing projects against agreed budgets
- Managing timelines, approvals, and delivery milestones across multiple workstreams
- Proactively identifying and resolving issues before they impact delivery
- Supporting the Account Director with client updates, reporting, and escalation where required
Collaboration & Delivery
- Working collaboratively with the wider creative and BAU teams across omnichannel briefs
- Coordinating with production, artwork, and digital teams to ensure seamless delivery
- Overseeing seasonal and campaign rollouts, ensuring consistency and accuracy across all assets
- Ensuring all work is delivered to a high creative standard and aligns with client expectations
- Maintaining accurate project documentation, trackers, and financial records
Performance & Growth
- Monitoring project performance and identifying opportunities to improve processes and efficiency
- Supporting the development of new ways of working to enhance client satisfaction
- Proactively identifying opportunities to grow and strengthen the account
- Ensuring all KPIs, SLAs, and internal deadlines are consistently met
Requirements
Experience & Knowledge
- Minimum 2 years’ agency experience in a client‑facing role (retail experience beneficial but not essential)
- Strong understanding of creative processes across print, digital, and omnichannel marketing
- Confident critiquing creative and strategic outputs against the brief
- Highly proficient in Microsoft Office and comfortable using project management tools
- Experience managing multiple projects simultaneously in a fast‑paced environment
Skills & Behaviours
- A collaborative team player who builds strong internal and external relationships
- Excellent communication skills, both written and verbal
- Exceptional attention to detail and organisational skills
- Ability to work autonomously and make informed decisions
- Comfortable working in a fast‑moving retail environment with shifting priorities
- A proactive mindset with a genuine interest in understanding the client’s business
- A strong creative eye and the confidence to challenge and guide creative work
Benefits
Work’s a treat!
Perks at ITG — alongside a competitive salary, here's what you can look forward to:
- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.
What next? Like what you see? Drop us your application and someone from our team will be in touch.
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
#LI-SC1
Hello! We are Inspired Thinking Group (ITG).Big brands like Costa, KFC, PUMA, John Lewis & Partners, M&S, Jaguar Land Rover (JLR), and many more trust ITG to deliver the halo of engaging, tech-powered, agile content that helps them connect with their customers. Bringing this to life are our amazing ITGers (1400+), and we know they’re at their best when we get their working environment right. That means prioritising their Wellbeing through our dedicated, award-winning programme and team of 50+ Wellbeing Champions. It means platforming diversity and inclusion at every opportunity, including our Together Groups which help establish connections within our diverse communities. It means taking sustainability seriously by planting trees in areas hit by climate change, joining the UN Global Compact, and being named the Best Sustainable Technology-Led Marketing Agency in Europe. Most of all, it means building on the culture of fun and togetherness that sets us apart in our industry. Sound good? Check out our vacancies and apply today!
Hello! We are Inspired Thinking Group (ITG).
Big brands like Costa, KFC, PUMA, John Lewis & Partners, M&S, Jaguar Land Rover (JLR), and many more trust ITG to deliver the halo of engaging, tech-powered, agile content that helps them connect with their customers. Bringing this to life are our amazing ITGers (1400+), and we know they’re at their best when we get their working environment right.
That means prioritising their Wellbeing through our dedicated, award-winning programme and team of 50+ Wellbeing Champions. It means platforming diversity and inclusion at every opportunity, including our Together Groups which help establish connections within our diverse communities. It means taking sustainability seriously by planting trees in areas hit by climate change, joining the UN Global Compact, and being named the Best Sustainable Technology-Led Marketing Agency in Europe.
Most of all, it means building on the culture of fun and togetherness that sets us apart in our industry.
Sound good? Check out our vacancies and apply today!
