Account Manager

Account Manager - Where existing relationships pay off. Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ CustomersLocation: Congleton | Salary: £35k plus £12k Commission and £5k Car AllowanceFull time in the office for 6 months then Hybrid working. The OpportunityFocus Group (£1bn valuation, 30,000+ customers) needs an Account Manager to own a portfolio of existing customer accounts, you'll be the first person they will contact helping deliver advice, guidance and service by telephone, face to face or email. This is all about building long term relationships looking for opportunities to upsell, cross sell whilst flagging opportunities for new business along the way. What you'll be doingOwn a panel of existing customer accounts and become the first person they callDeliver advice, guidance and service by phone, face to face or emailLook for opportunities to upsell and cross-sell within your accountsFlag opportunities for new business along the wayPick up service queries and escalations and see them through to resolutionPromote the customer portal and run CIO (Chief Information Officer) sessionsKeep accurate records across your panelWhat we need from youAccount management experience within the technology industry — essentialExcellent communication skills, whether that's on the phone, in writing or face to faceThe confidence to present to customers, including senior stakeholdersStrong time management and the ability to prioritise a busy workloadA keen eye for detail and accuracyA team player who's just as comfortable working independentlyThe ability to explain technical detail in plain EnglishA genuine customer-first mindsetWhat's in it for you?25 days holiday, plus the option to buy or sell moreHybrid workingContributory pension schemeRecognition schemes — from vouchers to expensed trips overseasDiscounts across hundreds of retailers and gymsBirthday leaveEnhanced family leaveCycle to work schemePlus much more...Let's connect. Let's grow. Let's talk about your next role. Apply today!

Account Manager - Where existing relationships pay off.

Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers

Location: Congleton | Salary: £35k plus £12k Commission and £5k Car Allowance

Full time in the office for 6 months then Hybrid working.

The Opportunity

Focus Group (£1bn valuation, 30,000+ customers) needs an Account Manager to own a portfolio of existing customer accounts, you'll be the first person they will contact helping deliver advice, guidance and service by telephone, face to face or email.

This is all about building long term relationships looking for opportunities to upsell, cross sell whilst flagging opportunities for new business along the way.

What you'll be doing

• Own a panel of existing customer accounts and become the first person they call
• Deliver advice, guidance and service by phone, face to face or email
• Look for opportunities to upsell and cross-sell within your accounts
• Flag opportunities for new business along the way
• Pick up service queries and escalations and see them through to resolution
• Promote the customer portal and run CIO (Chief Information Officer) sessions
• Keep accurate records across your panel

What we need from you

• Account management experience within the technology industry — essential
• Excellent communication skills, whether that's on the phone, in writing or face to face
• The confidence to present to customers, including senior stakeholders
• Strong time management and the ability to prioritise a busy workload
• A keen eye for detail and accuracy
• A team player who's just as comfortable working independently
• The ability to explain technical detail in plain English
• A genuine customer-first mindset

What's in it for you?

• 25 days holiday, plus the option to buy or sell more
• Hybrid working
• Contributory pension scheme
• Recognition schemes — from vouchers to expensed trips overseas
• Discounts across hundreds of retailers and gyms
• Birthday leave
• Enhanced family leave
• Cycle to work scheme
• Plus much more...

Let's connect. Let's grow. Let's talk about your next role. Apply today!

Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.

Welcome to Focus Group. Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.

Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.

Our teams are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times.

Leaving you free to focus all your energy on the important stuff. Like growing your business.

Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy

Let’s connect. Let’s grow.