Account Manager

Job description

About Aurora Solar Aurora is on a mission to create a future of solar for all. Our award-winning software puts the power of data and technology into the hands of every solar professional to make solar adoption simple and predictable. Our software has designed millions of solar projects so far, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale. We’ve been named one of "The Best Remote Companies" by BuiltIn.com https://builtin.com/company/aurora-solar and have been recognized for the second time as a Certified Green Business (CGB) with the city of San Francisco. We’re in this together to support the world’s transition to solar. About the Team Aurora's European Account Management team partners with customers across Germany, the UK, and France after the initial sale to ensure they achieve meaningful business outcomes with the Aurora platform. The team is responsible for driving product adoption, retaining and expanding existing customer relationships, and helping customers unlock the full value of Aurora's solutions. Account Managers work closely with solar installers, EPCs, and developers to understand their evolving needs and align Aurora’s software capabilities with their growth strategies. Commercial instinct and deep product knowledge sit at the center of how we operate, and we use both to help customers scale while pushing the energy transition forward in Europe. We collaborate closely with Sales, Product, Marketing, Support, and Enablement so our customers always have the resources, insights, and partnership they need to win. About the Role We're looking for a strategic, customer-focused Senior Account Manager to own and grow a portfolio of Aurora customers across Europe, primarily in Germany, the UK, and France. You'll drive retention, adoption, and expansion by building strong relationships with customer stakeholders and connecting Aurora's solutions to their business goals. As a trusted advisor, you'll identify opportunities to deepen product usage, introduce new solutions, and ensure customers are seeing real returns on their investment in Aurora. You'll partner closely with Sales Engineering, Implementation, Product, and Marketing to deliver a seamless experience and support long-term growth. This role calls for a balance of strategic account planning, commercial ownership, and operational discipline. You'll be comfortable navigating complex customer environments across multiple markets, managing renewals and negotiations, and using data to drive decisions. This position is hybrid from London, UK. Your Impact - Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope - Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures - Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value - Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads - Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it - Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI - Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones What You Bring - 3+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field - A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells - Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures - The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations - Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies - Excellent communication and collaboration skills; you work well across teams and make things happen - Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce - Professional proficiency in English; German or French language skills are a strong plus given our core European markets Nice to Haves - Experience in solar, clean energy, or climate tech - Familiarity with solar design platforms or project development workflows - Experience managing consumption-based SaaS models - Background in high-growth or remote-first technology companies - Experience working across multiple European markets (Germany, UK, France) Benefits: We strive to be the best place for the best people, and that includes the benefits and perks we offer. We provide a holistic program to support physical, emotional, financial, and social needs. This includes work-from-home stipends for home office setup, internet, and co-working spaces. Service providers will receive flexible paid time off including statutory vacation and sick leave, with additional parental leave available. Service providers receive a standard laptop and an annual healthcare budget through AXA. Where Aurorans are: Aurora currently has teams within the US, Canada, Poland, and Germany with additional locations on the horizon. We’re united in our work to support the world’s transition to solar! Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria! Aurora is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form https://docs.google.com/forms/d/e/1FAIpQLSdIvyjhnxPXVhyK2Pn6Rk-Edu4ZQtcmVo6u-0Mvb4nmDFmgPw/viewform.