Account Manager

Job description

**About the Position** Our Account Managers embody leadership. FiscalNote AMs are responsible for establishing robust relationships within our mid-market accounts, identifying risks, and pursuing new opportunities. Leveraging their executive-level relationships, our AMs skillfully unveil client pain points and organizational objectives. They excel at retaining clients and fostering growth within their portfolios. **About Account Management at FiscalNote** At the heart of an exciting growth opportunity within FiscalNote, our Account Management team is dedicated to driving value and establishing meaningful relationships with client accounts. Our team builds strong, multi-faceted relationships at client organizations, with a focus on fully understanding key objectives, highlighting solutions that help achieve those goals, and ensuring that FiscalNote solutions exceed expectations. This enables us to stay connected to our client base, identifying both risks and opportunities within our accounts. Acting as the voice of the client, our team collaborates with various internal teams, including Client Success, Support, Product, Engineering, Sales, and Marketing. **About You** A team player, willing and enthusiastic to pitch in wherever necessary to support both clients and the company. Poised and confident, you are both a skilled listener and a convincing presenter with an eye for detail. You can comfortably navigate the worlds of both technology and policy and are skilled in tailoring communication across all levels of an organization. You have a track record of success in SaaS sales and are adept at change management. Tackling the root cause of others’ issues and creatively identifying solutions brings you immense joy in both your professional and personal lives. You prefer data-driven insights rather than anecdotal evidence to drive your decisions and actions and are comfortable talking about data, tech and current events. *The salary range for this position is $80,000 - 85,000 per year base salary and $30,000 commission.* #LI-HR1 ### What to Expect in this Position - Maintain and grow a book of business between $3M-$4M - Create and deliver business reviews and proposals during quarterly touch points - Proactively identify new business opportunities within the existing client portfolio - Lead client renewal processes and ensure client satisfaction and retention - Cultivate strong client relationships, focusing on building C-suite champions - Act as a trusted advisor to clients, offering strategic guidance and solutions to help them achieve their business goals - Maintain an active renewal and cross-sell forecast and identify areas of improvement - Partner with paired CSM to ensure a successful onboarding and adoption process - Actively contribute in team meetings and discussions around improvements in process, product feedback, best practices, etc ### What Sets You Apart - 3+ years of relevant professional experience in SaaS account management - SaaS sales experience and proven track record of hitting sales goals - Experience selling Professional Services alongside SaaS subscriptions - High performance in people and relationship management - Strong written and verbal communication abilities, as well as exceptional organizational skills - Experience with change management and implementing new solutions within large organizations - Proficiency with Salesforce