Account Manager

Job description

**Who Are Massive Rocket?** Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here. Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact. **Who Are We Looking to Add to Our Team?** We’re looking for an **Account Manager** to own and grow relationships with our strategic clients. You’ll be the senior day-to-day contact, connecting client priorities with our Strategy, Delivery, Programme Management, and specialist teams. This role combines **client leadership, commercial ownership, and account growth**, ensuring clients see measurable value while identifying opportunities to deepen our partnerships. **What Will You Do?** - Own strategic client relationships, building trusted connections across senior, regional, and market stakeholders. - Act as the primary **commercial and strategic point of contact**, managing priorities, risks, escalations, and opportunities. - Lead client status meetings, account reviews, governance forums, and **Executive Business Reviews**. - Coordinate internal teams to ensure client priorities are clearly understood, appropriately scoped, and delivered effectively. - Develop strategic account plans covering **stakeholders, client priorities, renewals, risks, and growth opportunities**. - Identify and lead **renewals, upsells, extensions, and expansion opportunities** across markets, brands, teams, and capabilities. - Maintain visibility of account health, pipeline, revenue, profitability, client satisfaction, and commercial risks. - Translate complex delivery, data, marketing, and technical work into clear **business outcomes and recommendations** for senior clients. **What Makes You a Great Fit** - Strong experience in **Account Management, Client Services, Customer Success, or Strategic Account Management**. - Proven experience managing **enterprise or strategic client relationships** and senior stakeholders. - Strong commercial acumen with experience across **renewals, upsells, forecasting, and account profitability**. - Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment. - Excellent stakeholder management, communication, negotiation, and problem-solving skills. - Commercially minded with a track record of identifying **growth opportunities and expanding client relationships**. - Comfortable translating technical and delivery topics into clear business outcomes and ROI. - Highly organised, proactive, and able to manage multiple strategic accounts and competing priorities. ### Desirable - Experience selling Braze, Snowflake, Hightouch, Databricks, CDPs, or related Martech and data solutions - Experience selling into QSR, Retail, Hospitality, Financial Services, or Enterprise Digital Transformation programmes - Experience working within partner-led sales motions and co-selling with technology vendors - Existing network of enterprise buyers within the US market - Familiarity with modern customer engagement, loyalty, and composable data architectures **Why You’ll Love Working Here** • **Rocket‑Fuelled Growth** – Big challenges, fast learning, and the chance to level up quicker than anywhere else • **A Culture That Actually Gives a Damn** – Supportive, positive, and built around people who want to see you win • **A Global Crew** – Collaborate with brilliant teammates across Europe, the US, and beyond • **Remote‑First for Life** – Work from wherever you feel your best • **Real Career Momentum** – Clear progression, real ownership, and space to grow into your next chapter • **Moments That Matter** – Meetups, events, and team experiences that make the journey unforgettable **A Few Things to Know Before We Get Started** **Bring Your Own Device** – We operate a BYOD policy, so you’ll use your own kit for work **Right to Work** – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment **ID Checks** – We may ask for proof of identity (passport, ID card, or a recent utility bill) **References** – We may request two references, so have names, relationships, and contact details ready **For Contractors** – Proof of incorporation and up‑to‑date insurance is required **A Quick Note on Applications** *We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.*