Account Manager

Job description

Drive INSHUR’s growth by building high-value broker partnerships and delivering innovative, tech-driven insurance solutions that redefine the industry. **$100M+ funded. Global footprint. AI-powered. Human-driven.** 🚀 INSHUR is the **embedded insurance** powerhouse for the on-demand world. We partner with giants like **Uber** and **Amazon** to provide fair, data-backed coverage for the modern workforce. We’re **200 people** strong across the UK, US, and Netherlands, using **AI as a multiplier** to stay ahead of the curve. Want to work where tech actually meets the road? You’re in the right place. Find out more about our history, values, hiring process and more [here](https://inshur.slab.com/public/topics/inshur-playbook-dr5k6re7). ## **The role** As a Broker Relationship Manager (Account Manager) you will play a crucial role in driving growth and maintaining our partnerships with brokers. This role supports INSHUR’s ambitious goals by fostering strong relationships, ensuring FCA compliance, and delivering innovative insurance solutions tailored to our broker network and carrier partners. Working closely with the Director of Insurance and a dynamic team, you will actively contribute to INSHUR’s mission of reinventing insurance while maintaining operational excellence and enhancing partner experiences. We're based in Brighton, with a hybrid working model. You'll come into the office once a week , with the rest of your time working from home and travelling to meet brokers. ## **What you'll do** - **Deliver channel growth & market expansion:** Own the broker distribution strategy end-to-end—driving top-line GWP, revenue growth, and expanding INSHUR's market share through both key account scaling and new broker acquisition. - **Build a high-performing, compliant partner ecosystem:** Transform the broker network into a well-oiled machine by executing thorough onboarding, optimizing underperforming accounts, and ensuring strict adherence to Consumer Duty and FCA regulatory standards. - **Bridge product, tech, and distribution:** Align underwriters, engineering, operations, and partner integration teams to eliminate operational friction, build seamless broker systems, and keep INSHUR's products hyper-relevant. - **Turn broker insights into strategic action:** Influence cross-functional leadership and enable internal teams by delivering data-driven market proposals, competitive insights, and transparent KPI reporting that directly inform business decisions. - **Drive continuous product & process evolution:** Champion the voice of the broker internally, translating partner feedback and market analysis into continuous process improvements and higher broker satisfaction scores. ## **What we're looking for** We care more about how you think than what's on your CV. If you meet most of the essentials and are excited about the problem, apply. **Essential** - **Proven track record in insurance distribution and broker management:** You have successfully built, managed, and scaled broker networks to hit clear sales, GWP, and revenue targets. - **Deep understanding of UK insurance compliance and Consumer Duty:** You seamlessly embed regulatory requirements and due diligence into everyday partner processes without slowing down commercial momentum. - **Data-led decision-making and commercial analysis:** You translate raw KPI data, market trends, and CRM records into actionable insights and strategic proposals for leadership. - **Cross-functional leadership and stakeholder management:** You comfortably bridge the gap between technical teams (engineering, ops) and underwriting to resolve friction and keep products relevant. - **Hands-on experience onboarding and educating partners:** You excel at qualifying prospects and hosting engaging workshops that clearly articulate a tech-first insurance value proposition to external teams. **Nice to have** - **Experience in commercial motor, fleet, or mobility insurance:** Direct exposure to fast-paced niche transport or technology-driven insurance products gives you a head start. - **Familiarity with API-first integrations or partner tech setups:** You understand how tech-led insurance platforms integrate with broker systems to make trading frictionless. - **Experience running structured broker feedback loops:** You have established systematic ways (like NPS or structured reviews) to measure broker satisfaction and continuously refine operations. - **Active network within the UK broker landscape:** Existing relationships with key regional or national brokers to hit the ground running. ## How the Insurance team uses AI Whether you're new to AI or already building with it, we give everyone the **tools, time, and support to grow**. AI is a multiplier here, it handles the repetitive so you can focus on the work that actually needs you. For this team it means; : - Using Claude to support data analysis of broker performance, including Consumer Duty reporting - Using Gemini to help streamline preparation for broker meetings, collating data from different sources to give a holistic view of the relationship We also use AI tools to support our hiring process — not to make decisions, but to help us run a fairer, faster process. You can read more about how we approach that [here](https://inshur.slab.com/public/posts/%F0%9F%A4%96-how-to-collaborate-with-ai-during-our-hiring-process-g625ns7t), including tips for how you can use AI to prepare. ## What to expect from the process - **Screen:** A 30-minute call with the Talent team. We'll cover the role, your background, and your questions. - **First interview:** A 60-minute video call with the Lead Product Underwriter and People Ops Lead, this will be a role and team fit interview with behavioural and situational questions. - **Case study:** An in-person interview at our Brighton office with the Director of Insurance and a key stakeholder. We design this to be a two-way conversation. Come with questions — we want you to leave knowing whether this is the right move for you. ## What we offer We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes; - **Competitive salary, benchmarked to market by location**. We discuss compensation openly from the first conversation - **30 days of holiday** annually, plus bank holidays - **Private healthcare** for you and your family, including pre-existing conditions - **Life insurance** at 3x your salary - **13 weeks parental leave** at full pay for new parents - **Workplace nursery scheme** with Gogeta, allowing you to pay fees pre-tax - **Ride to work scheme** - **Workplace pension scheme** to help you save for retirement - **Flexible working hours** to suit your lifestyle - **£500 annual personal training allowance** plus regular learning opportunities on a variety of topics - **£40 monthly wellbeing** to keep you healthy - **24/7 Employee Assistance Program**, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more - Unlimited **AI** usage with Claude and Gemini ## Working here **You'll do well here if you:** 🚀 Move through ambiguity without waiting for a perfect brief 👊 Take ownership of outcomes, not just tasks ⚡ Adapt quickly when priorities shift, and help others do the same 🔧 Look for ways to improve how things work, not just how to complete them 🧠 Use tools, data, and colleagues to make better decisions **This probably isn't the right fit if you:** 📋 Prefer clearly defined processes and a stable, slow-moving environment 🚧 Are most comfortable staying within the boundaries of your job description 🔄 Find frequent context-switching draining rather than energising ## Inclusion and flexibility INSHUR is committed to building a team where everyone can bring their full self to work. We follow a structured hiring process and train our interview teams to support fairness and reduce bias. We welcome applications from people of all backgrounds. We do not discriminate on the basis of race, colour, religion, gender identity or expression, sexual orientation, national origin, disability, or age. This role is advertised as full-time. We're open to discussing part-time, job-sharing, or other flexible arrangements for the right person. If you need any adjustments during the process, let us know and we'll do our best to accommodate. *#LI-CY1 #LI-Hybrid*