Account Manager

Job description

Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world's largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world's marketers leverage OOH's unique ability to motivate and delight. From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi's, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home - find your people at Vistar. *As of January 2025, Vistar Media was acquired by T-Mobile and is now part of T-Mobile Advertising Solutions. By combining our DOOH expertise with T-Mobile’s unique customer insights and expansive omnichannel capabilities, we’re creating new opportunities to innovate at scale and make a meaningful impact on the future of out-of-home media.* You might not realise it but digital out-of-home is all around you; from the billboards in Times Square, to the TVs at petrol pumps, screens at electric vehicle charging stations, elevators, the grocery check-out aisle and everything in between. Our mission is to power that global digital signage ecosystem. We’ve built software solutions that can run entire signage networks and an end-to-end marketplace for programmatic advertising exclusively for digital out-of-home. **About us:** Vistar Media is a rapidly expanding global software and advertising technology company. Our innovation and leadership in the industry have been recognised by AdExchanger’s Top Programmatic Power Players. We pride ourselves on our positive, supportive culture and are looking to scale our teams globally. Be a part of our exciting journey! **About the role:** We're adding to our APAC Client Success team, and are searching for experienced candidates who are looking to work with top-tier clients in a growing market. A successful candidate for this role has built collaborative client relationships; understands the digital advertising landscape; is fluent in programmatic advertising and the RTB landscape; excels in fast-paced startup environments; and has strong communication and problem-solving skills. You will report to the Senior Director of Client Success APAC and work closely with the Sales, Supply, Analytics, and Product teams to ensure client success across both managed and self-service advertising campaigns. **What you'll do:** - Manage Vistar’s demand clients across managed and self-service buys - Understand the Vistar Media platform, its core product offerings, and the ability to communicate how it can meet client objectives - Respond to RFPs and create comprehensive media plans for existing and potential clients - Partner with Sales to manage client relationships and client satisfaction, including determining client goals, deliverables, asset management, and delivery to achieve campaign success - Grow client platform usage and improve results through training and onboarding self-service clients - Communicate directly with agencies, brands, DSPs, internal teams and external vendors as necessary - Upsell and renew existing clients with innovative ideas that focus on retention and growing business - Collaborate with cross-functional teams to troubleshoot technical issues and enhance product capabilities to improve and streamline user experience - Produce QBRs and client-facing reporting decks with insights and recommendations **What experience we're looking for:** - Bachelor’s degree - 3-5 years experience working in client success role within the media or advertising industry - Experience with the programmatic ecosystem, RTB, DSPs, SSPs, DMPs - Understanding of ad tech, media buying, planning, ad operations, trafficking, and analytics - Proficiency working in ad platforms, ad verification, and with measurement partners such as DCM, Sizmek, Salesforce, IAS, DoubleVerify, MOAT, Nielsen, Lifesight, Pure Profile, Circana, OnDevice, etc. **Who you are:** - Passionate about building client relationships - Excellent time management skills and ability to multi-task across multiple projects and stakeholders - Thrive in fast-paced environments - Positive attitude and passion about their work **What we offer:** - Flexible, fun start-up environment and culture - An approachable and accessible C-Suite - Company-wide and team specific entertainment budgets for both in-person and virtual team building - Sponsored Volunteer Events and Vistar Gives Back program - An awesome and supportive bunch of people to work with and learn from If you’re ambitious, highly driven, and interested in making an impact, Vistar is the place for you. Apply to join our team… we’ll see you out there.