Account Manager

Job description

Based in Washington, D.C., Quorum is the leading provider of workflow software and information services for government affairs professionals globally. We serve over 2,000 customers—including over 50% of the Fortune 100—across 30+ countries. At Quorum, our "product" isn't just our software; it’s our people. We are looking for a **100% remote Account Manager** who is a natural relationship-builder and a strategic growth driver. This isn't just a renewal role—it’s an opportunity to act as a trusted advisor to the world’s leading public affairs teams. **The Impact You’ll Have** As an Account Manager, you are the strategic anchor for our customers. You will own a portfolio of accounts, ensuring they don't just use Quorum, but *thrive* on it. You’ll be responsible for the entire lifecycle of the partnership: from driving deep product adoption and proving ROI to C-Suite executives, to identifying new ways our tools can help clients achieve their mission through upselling and cross-selling. **Key Responsibilities** - **Relationship Mastery:** Build long-lasting relationships with clients, moving beyond a "vendor" status to become a trusted advisor who understands their unique pain points. - **Drive Growth:** You’ll be the engine of Quorum’s revenue expansion, finding and closing opportunities to bring more of our solutions to the organizations that need them. - **Retention & Turnarounds:** You take pride in "saving" high-risk clients and turning them into loyal brand advocates who provide references and referrals. - **Voice of the Customer:** You’ll bridge the gap between our users and our Product/Engineering teams, ensuring that client feedback directly influences our roadmap. - **AI-Forward Strategy:** Leverage AI tools to synthesize account performance and automate reporting, allowing you more time to focus on high-value strategic discussions. **About You** - **The Experience:** You have 2+ years in Account Management or Customer Success within the SaaS space, with a proven track record of hitting revenue and retention targets. - **The Communicator:** You are confident leading Executive Business Reviews with C-Suite leaders and can translate complex software features into measurable business impact. - **The "People Person":** You establish rapport with ease—whether in-person or online—and naturally channel empathy into effective client advocacy. - **Tech-Passionate:** You love teaching people how technology can solve their everyday problems and make their professional lives better. - **Civic-Minded:** You’re excited by the opportunity to impact politics and public affairs; perhaps you’ve worked on a campaign or are a self-proclaimed "news junkie." **About the Account Management Team** We’re responsible for ensuring that clients have an amazing experience with Quorum. - **We are Educators:** We provide team and individual product demonstrations that promote best practices in the government affairs space. - **We are Advocates:** We act as staunch advocates for our clients, identifying and responding to their unique use cases. - **We are Creative:** We are dedicated to every user’s success and address challenges quickly and creatively. - **We are a Community:** We take pride in developing personal relationships with our users and our team. We're very close—we work together, hang out together, and regularly support one another to ensure the success of our clients. **Our Work Environment** - We are an AI-forward team—AI is built into how we work, think, and grow. - We are a remote-friendly team with flexible work options: work remotely or, if you're in the area, choose to visit our vibrant, sunlit space in our modern, open-concept office in Washington, D.C. - Our office building is located in the heart of downtown DC, easily accessible by metro, bus, and rideshares. It is also in close proximity to great restaurants, food trucks, shopping, and popular happy hour spots. **Benefits** - Flexible Paid Time Off - Paid Company holidays plus additional company-wide days off for team members to rest and recharge - Four Day Weekends for President’s Day, Memorial Day, and Labor Day - Free Subscription to LinkedIn Learning to support professional development - Invest in Yourself Days - one designated day per quarter dedicated to your professional development! - Work from Home Reimbursement for home office support - 401k match - Health & Financial Wellbeing support - Comprehensive medical, dental, and vision insurance plan options - Virtual and in-person team events - Community groups open to all team members - Paid 12 weeks off for parental leave **Compensation** - Base range of $65,000 - $80,000 based on experience + variable compensation. - This is a **full-time remote** position, Exempt - not eligible for overtime. **Our Commitment to Pay Transparency: What Does That Mean For You?** - We will not ask you what you are currently earning. - We will consider years of relevant experience, relevant professional certifications/education, and performance expectations in setting what we believe is a competitive, fair base salary offer. - We will be transparent about our compensation structure so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them. *We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.* *EEO/AA/F/M/Vet/Disabled* *We are currently hiring for this position in the following states: **DC, FL, GA, IL, LA, ME, MD, MA, MI, MO, NE, NJ, NC, OH, PA, SC, TN, TX, VT, VA, WV**.* **AI Disclosure:** *At Quorum, we utilize modern talent acquisition tools, including our Applicant Tracking System, Ashby, to assist our recruiting team. We use AI-assisted features solely to help us search our database, sort information, personalize our email outreach, and support interview note-taking (candidates have the option to opt out). We do not use automated tools or algorithms to screen out, rank, or make final selection or rejection decisions regarding your application. All hiring decisions are made entirely by human recruiters and hiring managers.*