Account Manager

Job description

Are you ready to own something big? Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform. Our product works autonomously and so do our teams. We value a ‘one team’ mentality where everyone’s unique skills contribute to an environment that encourages collaboration and ownership. At Automox you’re enabled to do your best work, grow your career, and have an impact that will be noticeable. WE ARE A_TOMOX… all that’s missing is U! **Role Summary** We are seeking a results-driven Account Manager to own a portfolio of customers and drive **renewal, expansion, and long-term customer value**. This role is accountable for **retention outcomes, expansion pipeline creation, and revenue growth**, not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox. **WHAT YOU’LL BE DOING** - Own **renewal and retention outcomes** across a defined book of business - Build and convert **expansion pipeline** (upsell, cross-sell, and whitespace) - Lead **early, proactive engagement** on at-risk accounts — no last-minute saves - Drive adoption of **multi-year agreements (MYAs)** and long-term customer commitments - Position and sell **Turnkey, Premium Support, and adjacent offerings** to increase stickiness and value - Conduct **executive-level business reviews** tied to customer outcomes and ROI - Develop and execute **account plans** with clear growth and risk mitigation strategies - Maintain **accurate forecasting and pipeline hygiene** in Salesforce - Partner with CSMs, Support, and Product to **remove blockers and deliver outcomes** - Identify and act on **customer signals** (usage, sentiment, risk) to drive action early - Operate with **weekly execution cadence** at the account level (pipeline, risk, renewals) **WHAT YOU BRING** - 3–5 years in account management, sales, or customer-facing revenue roles in SaaS - Proven ability to **meet or exceed retention and expansion targets** - Experience managing a **book of business with quota accountability** - Strong commercial instincts — able to **negotiate, position value, and close deals** - Ability to run **executive conversations** and influence decision-makers - Comfortable operating in a **metrics-driven, forecast-based environment** - Demonstrated ability to navigate **technical products and cross-functional teams** - Bias for action — **proactive, not reactive** in managing customer risk and opportunity - Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.) **WHAT SUCCESS LOOKS LIKE** - Achieves or exceeds **renewal rate and expansion targets** - Maintains **accurate forecast and ≥2x pipeline coverage** - Drives adoption of **MYAs, Turnkey, and premium offerings** - Identifies and mitigates **risk early in the renewal cycle** - Builds strong relationships at both **operator and executive levels** - Operates with discipline in **weekly account and pipeline cadence** The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Actual earnings may be less or more depending on a candidate's direct experience, skills, industry knowledge, and location. Details of the OTE split will be shared during the interview process. Sales OTE range $155,000—$175,000 USD **LOCATION** We are a fully distributed company of remote employees. \*\*\*Note: We currently don't hire in California or New York metro\*\*\* **ABOUT AUTOMOX** Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth. We are now trusted by more than 2,500 leading companies and MSPs worldwide, including NASA, Yale, Xerox, Allbirds, and Unicef. It makes it easy to keep every endpoint automatically configured, patched, and secured – anywhere in the world. The future of IT Operations is cloud-native – and right now. Will you join us? **EMPLOYMENT AT AUTOMOX** ✅ Must be able to pass a federal, state, county background check ✅ Complete a local in-person verification TOTAL REWARDS: Thrive with Us 💵Competitive Salary 📈Equity for Full-Time Employees 🏦 401K Match 🏝Flexible PTO, generous sick time policy **Health & Wellness** 🩺 Comprehensive Health Plans with generous employer contributions 🩺100% Company-paid Short Term/Long Term Disability and Life Insurance 🩺 Company HSA Contribution: $100-$200 per month based on tier **Happiness & Well-Being** 🎁 $25 per month Lifestyle Spending Account 💻 Internet Reimbursement - $50/month 🗄 $500 Home office stipend 👨‍👧‍👦 $10k Adoption Benefit 🤰🏽Comprehensive Family Planning Covered on Meritian Medical Plan We are committed to an inclusive and diverse company. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. **We are not able to sponsor work visas at this time.**