Account Manager

Job description

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments. We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together. Our vision is to transform presentations, meetings and lectures by turning passive audiences into engaged contributors. We make this possible through our interactive presentation platform where the traditional presentation monologue becomes an inclusive dialogue. We believe in the power of together and that the most successful leaders listen to be heard. With Mentimeter, users become the best presenter they can be. Meetings become more productive, participants learn more and have fun whilst doing it. We have more than 300 million users and customers worldwide, on our way of making the world a better place, one presentation at a time. As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers. We expect you to have an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our Enterprise customers. We are looking for someone who can create long-term and strategic relationships with out customers. We use the theory of Predictable Revenue, and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic. Sales are currently growing over 10% per month and you will be the driving force to accelerate that growth even further. **Responsibilities for the role:** - Full commercial ownership of our current enterprise customers - Drive revenue growth by building a strong pipeline and expanding our customers. **Your success is measured on Net Revenue Retention (NRR)** - Manage a continuous pipeline for new expansion and up-sell opportunities - Build long-term, strategic relationships with customers all over North America - Ownership of renewals of ongoing agreements in order to prevent churn - Ability to assess business opportunities and use data in order to support decision-making towards customers - Develop a strategy for best-in-class scalable customer expansion and customer success - Collaborate together with Customer Success Managers on strategic enterprise customers in addition to working with other sales roles on a day to day basis - Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs **Responsibilities not included in the role:** - Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well) - Closing new customer contracts (Account Executives does that) - Day-to-day support (We have minimal support, and a support specialist is responsible for this) **Resources we have to support you:** - World-class lead-generation from the Marketing and Product teams - Marketing and Sales team to support in analysis and tactics - Sales Development Representatives to support in lead qualification - Sales Operation function - Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce) **Must-haves for the role:** - Experience of 1+ years with high volume / transactional sales working with a CRM platform - Experience in selling SaaS - Ability to assess business opportunities and use data to make informed decisions and persuade others - Passion for building long-term relationships as well as driving commercial initiatives with customers - Knowledge of software contract terms and conditions with the ability to create fair transactions - Strong negotiation, pipeline and forecasting skills - Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors - You are required to have professional-level English - Excellent communication skills - Permitted to work & live permanently in Toronto, ON. **(This is a hybrid role, which requires you to be in office 3 days a week)** **Nice to have:** - Bachelor or masters degree (field not important) **Compensation model:** We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, **we apply a non-commission based salary model in our sales roles,** which has proven to be very successful and appreciated across the team. The salary band for this role ranges anywhere from $75,000 - $100,000 CAD depending on your level of experience. You can also read about our benefits and perks[here](https://www.mentimeter.com/benefits). **What Mentimeter can offer**At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Once a year we also relocate to exciting places all over the world like Merida & Buenos Aires for our Toronto colleagues, cities in Europe (for our Stockholm colleagues), and cities in APAC (for our Sydney colleagues), paid for by us of course. Learn more about our benefits by visiting our [Benefits & Perks page](https://www.mentimeter.com/benefits) **Culture at Mentimeter**At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our [Culture page](https://www.mentimeter.com/culture). Review our [Privacy Policy](https://www.mentimeter.com/trust/legal/candidate-privacy-policy) for more information. **The recruitment process consists of:** - Introduction Interview with Talent Partner - Competence Interview - Business Case - Culture Interview Mentimeter is committed to providing accommodations throughout the recruitment, assessment and selection processes in accordance with the Accessibility for Ontarians with Disability Act and the Human Rights Code. If you require accommodations during the application and hiring processes, please notify us and we will work with you on suitable accommodation(s), to the point of undue hardship. If you are interested in knowing what personal data we collect about you and how we use it when you apply for a job, please click [here](https://www.google.com/url?q=https://www.mentimeter.com/candidate-privacy-policy&sa=D&source=calendar&ust=1653480422507252&usg=AOvVaw3s034M4V-pTXP0t4IrOywj) to read our Privacy Policy. **What Mentimeter can offer**At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance. All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our [Benefits & Perks page](https://www.mentimeter.com/benefits) **AI and Hiring at Mentimeter** At Mentimeter, we believe AI helps us work smarter - but it never replaces the human assessment, curiosity, and personal connection that define our culture and our hiring. We use AI as a sparring partner: to bounce ideas, bring new perspectives, support structure, and make our work more efficient. But the meaning, decisions, and interactions always come from people. - AI does not screen or decide on candidates. - There is no automated filtering, ranking, or decision-making in our recruitment process. Every application is reviewed by a person. - Hiring teams may use AI to support their work - for example, to structure notes, prepare interview questions, or organize their thinking. AI strengthens our work, but it does not define it. At Mentimeter, we’re not building an AI-driven hiring process - we’re building a people-first culture, where technology helps us listen, learn, and grow together. **Culture at Mentimeter**At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users. Learn more about our culture by visiting our [Culture page](https://www.mentimeter.com/culture). Review our [Privacy Policy](https://www.mentimeter.com/trust/legal/candidate-privacy-policy) for more information.