Account Manager

Job description

Position Overview CJ Logistics is a leading freight brokerage firm committed to providing tailored logistics solutions to our clients. We pride ourselves on fostering long-term relationships with customers and carriers while delivering exceptional service and seamless supply chain management. This role is primarily focused on account management, ensuring client satisfaction, retention, and the identification of growth opportunities. The ideal candidate will excel at building strong relationships, resolving issues promptly, and providing exceptional service. Essential Job Duties & Responsibilities ● Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust. ● Ensure customer satisfaction by addressing concerns, resolving issues, and delivering exceptional service. ● Identify and pursue opportunities to expand services and revenue within existing accounts. ● Collaborate with internal teams to ensure smooth execution of shipments, accurate documentation, and timely updates. ● Track and trace account performance, analyze trends, and provide recommendations to improve service and strengthen client relationships. ● Provide regular updates to clients on shipment status, performance metrics, and any relevant insights. ● Act promptly to address operational issues, shipment delays, or service disruptions, ensuring customer expectations are met. ● Keep clients informed about new services, industry trends, and company updates to maximize engagement and loyalty. ● Maintain accurate and up-to-date records of account activity, communications, and opportunities in the company’s CRM system. ● Follows established communication protocols and maintains professional interactions. ● Travel up to 10% of the time to CJ Logistics America locations or customer sites. ● Manage account profitability by balancing client cost expectations with company margin goals & participate in regular on-call, after-hours or weekend rotations to ensure seamless client coverage during transitions ● Perform other related job duties as assigned or required. Required Qualifications ● 2+ years of experience in account management, logistics, or a related customer-facing role. ● Strong problem-solving and conflict-resolution abilities. ● High attention to detail and organizational skills. ● Proficiency in CRM systems and Microsoft Office Suite. ● Ability to be client-focused with a commitment to building long-term relationships. ● Self-motivated and able to work independently while collaborating with teams. ● Ability to thrive in a fast-paced, dynamic environment. Preferred Qualifications ● Bachelor’s degree in Business, Logistics, or a related field is preferred. ● Experience in the freight brokerage or logistics industry is a strong plus. ● Familiarity with freight operations and transportation management systems (TMS) is a plus. Physical Requirements This is largely a sedentary role requiring the physical ability to: ● Sit for prolonged periods of time at a desk while working on a computer ● Use hands and fingers to operate a keyboard, mouse, and telephone ● Speak and hear clearly in person, virtually, and over the phone ● Occasionally stand, walk, reach, stoop, or lift up to 10 pounds Pay, Benefits and More: ● Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum of $24.04 an hour, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience ● Eligibility for quarterly bonuses as part of the overall compensation package. ● Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE Growing company with a performance record that continues to climb! ● Open-door work environment ● High Performance culture with a focus on a growth mindset where continuous improvement is embraced ● Opportunities for advancement! Work Environment This position operates in a professional office environment. The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled. Location/Remote Eligibility This is a hybrid role based out of our Des Plaines, IL office or customer site. Regular, on-site presence is required (4) days per week or as otherwise directed by the company. This position requires occasional domestic travel to other CJ facilities and may include up to 10% travel. Schedule Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This position is not eligible for visa sponsorship or support for work authorization. Candidates must complete an application at: