Account Manager

## **About the company** Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform. rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 12 active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise. Headquartered in New York. Learn more at . ### **This position is remote-only for East Coast, US candidates. If you are based in New York City, we ask that you join our hybrid work environment.** ## ## **About the Role** The Account Manager owns commercial outcomes across a large, mixed portfolio of rePurpose Global customers. This is a quota-carrying role responsible for renewals, expansion, and long-term account growth. You will work inside a CS pod alongside Customer Success Managers, partnering closely to develop account plans, surface opportunities, and ensure customers are getting measurable value from the platform. You will also help build the playbook — this function is new, and you will have direct influence over how it operates. ### Key Responsibilities **Renewals and retention** - Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time - Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate - Negotiate multi-year agreements where appropriate **Expansion and growth** - Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business - Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities - Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate - Forecast pipeline accurately and maintain clean account data in HubSpot **Customer relationships** - Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels - Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers - Anticipate customer needs and bring solutions proactively — before issues become escalations **Playbook and process building** - Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates - Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership - Surface patterns across your portfolio to inform team-wide process improvements **Cross-functional partnership** - Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations - Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time - Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination ### Requirements - 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets - Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them - Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting - Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts - Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize - AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions - Adaptable and comfortable in a startup environment with evolving processes, products, and priorities ### **Nice to have:** - Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical - Background in sustainability, packaging, compliance, or impact-driven businesses - Experience building or contributing to a new commercial motion or playbook in an early-stage function