Account Manager

Job description

Job Responsibilities Develop assigned customers from prospect to customer. Increase the business share for existing customers. Manage proactively customer relationships to maximize customer satisfaction and retention. Effectively communicate the unique selling points of the company. Represent STARTEAM in a factory audit if required. Understand and account for quotations, and negotiate pricing, terms, and conditions. Drive new projects successfully from the Request For Quotation (RFQ) stage to mass production. Coordinate with CS to ensure timely order processing, production, and shipment. Accountable for Quotation, NPI, Item status tracking and corrective actions in case of underperformance, and overdue. Collaborate with Internal Teams & other Account /Sales managers globally, and share customer feedback, technical issues, and improvements for better alignment and a higher success rate to win more business globally. Provide regular sales forecasts and reports to management. Identify new opportunities, market gaps, and competitive advantages. 13.Represent the company at industry trade shows, conferences, and exhibitions to promote the company's products and generate leads. Responsible for global/local account management including setting up a regular communication platform between all involved locations with regular meetings. Job Requirements University degree in Sales, Business Administration, or related field. Minimum 6 years of work experience in the Sales and PCB industry. Profound Know-How of PCB and rich sales experience. Strong in organization and priority setting, accurate and efficient with attention to detail and the ability to multi-task. Superior communication and interpersonal skills with the ability to effectively work with people at all levels in a multidisciplinary and multicultural environment. Superior problem-solving skills to assess and manage complex situations. Excellent customer service orientation delivered in a cost-efficient way. Strong counseling and negotiation skills and the ability to persuade and influence business partners and peers in critical situations to obtain consensus. Able to exhibit a high level of confidentiality, trustfulness, and a high standard of work ethics. Able to work independently as well as part of a team in a proactive, self-motivated, and responsible manner. Excellent command of spoken and written English. Proficient computer skills in Microsoft Office.