Account Manager

Job description

Manage operator accounts in your area to develop DV offers and services. Adapt the sales strategy and project roadmap to local priorities and expectations, Lobby operators (with the support of country managers) to ensure continuous optimization of Digital Virgo's terms and conditions. Monitor project deployment with the help of DV support teams for product/service launches. Coordinate the implementation of technical connections with telecom operators and partners Supervise service launches, optimizations, and incident resolutions with technical and marketing teams. Benchmark continuously to identify new market opportunities and optimize existing operations. Prepare reports on operational and commercial performance. Track KPIs and perform analysis to develop accurate sales and performance forecasts. Manage and grow operator accounts in the assigned region, ensuring alignment with local priorities. Support product roadmap discussions and contribute innovative ideas to improve competitiveness and local impact. Master’s degree (Business, Telecom, or related field). 5+ years of professional experience in digital services, telecom, or mobile payment environments. Proven experience in project coordination and account management with telecom operators. Familiarity with DCB business, telecom billing, and technical platforms (APIs, integration flows, SMS, USSD). Strong analytical and reporting skills (Excel, PowerBI, or equivalent). Fluent in English (mandatory); French is a strong plus. Entrepreneurial, dynamic, and organized personality with excellent interpersonal and negotiation skills. Ability to work in a multicultural environment, travel when required, and handle several projects simultaneously. Strategic thinker with strong problem-solving and adaptability skills. Autonomous yet collaborative, able to interact effectively with both business and technical profiles. Results-driven, proactive, and committed to continuous improvement. Positive, persuasive communicator capable of building trust with partners and internal teams. Digital Virgo is a global leader in mobile payment and monetization through direct carrier billing (DCB). We operate in over 40 countries and partner with telecom operators and merchants to deploy high-impact payment and content services.