Account Manager

Job description

About Emperor Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of 30 years we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of mainly B2B clients – ranging from large FTSE 100 clients to smaller clients such as regional law firms. What makes Emperor a great place to work springs from the fact that we are employee-owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work and home balance. The role Reporting to an Account Director, this role is focused on: • Supporting day-to-day client communication, ensuring clear, proactive updates and maintaining strong relationships with clients. • Assisting in the delivery of complex corporate annual reporting projects, ensuring that client needs and expectations are met effectively. • Building trust with clients by being reliable, responsive, and detail-oriented, contributing to a positive client experience. • Collaborating with more senior team members to develop and manage tight timelines, budgets, and project plans to ensure efficient reporting project execution. You’ll be responsible for assisting in the management of accounts, ensuring that client communications and projects are handled efficiently, and supporting account growth by identifying opportunities for enhancing client satisfaction. Success is measured by your ability to provide excellent client service, contribute to the smooth delivery of projects, and actively support the growth of client relationships. Your role is pivotal in ensuring clients feel valued and their needs are met, while also contributing to the overall success of the reporting accounts you manage. Responsibilities • Act as a point of contact for clients, ensuring consistent communication and a high-quality client experience. • Support senior team members in managing day-to-day client requests, escalating when necessary to ensure client needs are met on time. • Assist with developing and maintaining client project documentation, including agendas, contact reports, and timelines. • Work closely with internal teams to ensure smooth project execution, helping to coordinate resources and resolve any issues that arise during the delivery process. • Assist in preparing client proposals, cost estimates, and project plans under the guidance of senior team members. • Help track and report on the performance of client campaigns, ensuring key deliverables are met and performance is documented accurately. • Support the identification of new opportunities within existing client accounts, providing assistance in developing strategies for account growth. • Collaborate with colleagues to ensure knowledge sharing and best practice across the agency Next Steps If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.