Account Manager

Job description

#### **Who We Are** WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience. ## The opportunity: The Account Manager is the day-to-day owner of one or more client accounts. The role builds strong, trust-based client relationships, drives the smooth delivery of creative projects from brief to launch, and protects both the quality of the work and the financial health of the account. The Account Manager partners closely with creative, strategy, production and finance colleagues, and acts as the agency's most visible face to mid-level client stakeholders. ## What you’ll be doing: - Build strong, trust-based relationships with day-to-day client stakeholders and agency colleagues - Become the knowledge keeper and promoter for the client's business, brand and category - Understand client needs, identify new business opportunities within the existing portfolio, and proactively bring agency thinking to the client - Provide superior customer service and ensure client satisfaction across every interaction - Develop and implement plans to manage and grow assigned accounts - Work with the creative, strategy and production teams to ensure work progresses through the agency as planned and on time; initiate changes or improvements when needed - Accurately scope and schedule creative and production projects across multiple channels - Present and sell creative ideas and production estimates to clients; defend creative ambition with confidence - Understand the big-picture finances of assigned accounts — income, profit, scope and contract - Manage estimates, billing and cost control to protect account profitability - Identify and act on opportunities to grow revenue and deliver added value to clients - Communicate and coordinate with internal teams to deliver integrated solutions on time and on budget - Support and guide Junior Account Managers and interns; share knowledge and act as a role model - Stay current on trends in media, communications and technology, and embrace new creative opportunities as they emerge - Using the Timesheet logging system to report worklogs and project status