Account Manager

Job description

About us EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. About the role As an Account Manager at EveryMatrix, you will be responsible for managing and nurturing key client relationships within the iGaming industry. You will serve as the primary point of contact for our clients, ensuring their satisfaction, and identifying opportunities for business growth. This role requires a deep understanding of both the iGaming industry and our software solutions. What You'll get to do: Conduct regular check-ins and business reviews with clients to assess their satisfaction, uncover challenges, and provide solutions. Prepare and deliver detailed reports on account health and revenue forecasts by usage metrics, and financial performance to both the client and internal stakeholders. Collaborate with the other commercial teams in identifying opportunities for upselling or cross selling our software and services to existing clients. Collaborate with the sales team to expand the client portfolio through referrals and networking Stay updated on industry trends and competitors to provide valuable insights to clients. Participate in industry events and conferences to expand your knowledge and network. Manage and develop relationships with clients within the assigned portfolio, acting as their primary point of contact Work with the Regional Account Director to define client objectives, annual plans, and strategic priorities; ensure effective execution and delivery of agreed commercial goals Partner with the Account Director in planning and delivering Quarterly Business Reviews (QBRs), ensuring alignment on client performance, strategy, and growth opportunities Build and maintain strong, long-term relationships with key clients in the iGaming sector Understand client needs, objectives, and challenges, and translate them into tailored solutions Maintain deep knowledge of EveryMatrix products and effectively communicate their value to clients Collaborate with Product, Technical, and Delivery teams to ensure successful implementation and ongoing service quality Monitor client project progress, proactively resolve issues, and keep stakeholders updated Handle escalations professionally, ensuring timely and effective resolution Conduct regular client check-ins and support structured business reviews (QBRs) to drive satisfaction and identify growth opportunities Maintain accurate and up-to-date records in CRM and internal systems Prepare and deliver reports on account performance, revenue, and growth forecasts Collaborate with Sales and other commercial teams to drive upsell and cross-sell opportunities Support business growth through referrals, networking, and industry engagement Stay informed on industry trends, competitors, and regulatory developments Represent EveryMatrix at industry events and conferences What we’re looking for: Bachelor's degree in Business, Marketing, or a related field. A master's degree is a plus. Proven experience as an Account Manager or similar role in the iGaming industry. Good knowledge of the iGaming sector, including industry regulations and trends Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Problem-solving skills and a proactive approach to client needs. Proficiency in using CRM software and MS Office Suite.) Willingness to travel for client meetings and industry events when necessary. Performance Expectation: Achieve assigned revenue targets, growth objectives, and client KPIs Deliver against commercial plans and account strategies Contribute to overall client retention, satisfaction, and long-term value creation. Here's what we offer: Start with a competitive number of annual leave days, increasing as you grow with us. Enjoy additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days. Enjoy a flexible hybrid work schedule after your first three months with us. Parental support: Additional paid leave to support new parents, with options tailored for maternity and paternity. Flexible remote work opportunities during the first months of parenthood. Benefits and perks: Monthly lunch allowance. Gym Membership. Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications. Our office perks include frequent team-building activities in various locations. At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.