Account Manager

Job description

### About the Role Own and grow a portfolio of B2B SaaS customers using AI-powered phone assistants. You will partner with Customer Success, Product, and Marketing to increase product adoption, identify expansion opportunities, and support long-term customer value. ### What You'll Do - Manage customer accounts throughout their lifecycle and serve as their primary point of contact. - Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities. - Analyze usage and explain how AI can automate processes and deliver measurable impact. - Own renewals and expansion revenue, including upgrades and add-ons, against monthly and quarterly targets. - Support onboarding and ongoing adoption to strengthen retention and customer outcomes. - Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams. - Coordinate account plans and handovers with Customer Success, Product, and Marketing. - Help develop account management and expansion practices as the business grows. ### What We're Looking For - At least one year of experience in B2B SaaS sales, account management, or customer success. - Experience driving upsells, renewals, or expansion revenue within existing accounts. - Strong product and technical understanding, with an interest in AI and machine learning. - Native-level German fluency for customer calls, reviews, and demonstrations. - A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus. ### Compensation & Benefits On-target earnings are €65,000 to €95,000, including fixed salary and uncapped commission. Visa sponsorship is not available. ### Location On-site in Vienna, Austria, with hybrid work possible.