Account Manager

Job description

**This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Account Manager based in Switzerland.** As an Account Manager, you will own and grow a portfolio of high-value strategic accounts within the rapidly evolving AI infrastructure ecosystem. You will build trusted relationships with senior executives and technical decision-makers, helping organizations develop, deploy, and scale advanced AI solutions. Working closely with dedicated technical specialists, you will turn customer success into long-term commercial growth. Your focus will extend beyond retention to identifying new opportunities, expanding platform adoption, and negotiating complex, multi-year agreements. You will operate in a remote-first, fast-paced environment where autonomy, innovation, and accountability are highly valued. This is an opportunity to influence product direction, strengthen strategic partnerships, and contribute to the growth of a platform serving a global developer community. ### Accountabilities - Manage a focused portfolio of fewer than 20 strategic enterprise accounts, taking ownership of customer relationships, retention, and revenue expansion. - Establish high-touch engagement with executive stakeholders and technical teams through regular meetings, strategic account planning, and long-term growth initiatives. - Collaborate closely with dedicated Forward Deployed Engineers to align technical achievements with customer objectives and commercial opportunities. - Proactively introduce new platform capabilities, product developments, and innovative use cases to increase customer adoption, usage, and spending. - Lead complex renewals and expansion opportunities, negotiating high-value, multi-year contracts, pricing structures, and service-level agreements. - Build strong executive relationships and lead strategic business reviews focused on return on investment, roadmap alignment, business outcomes, and future capacity planning. - Represent strategic customer needs internally, influencing product development, engineering priorities, and infrastructure planning. - Maintain accurate account plans, forecasts, and customer health metrics, including net revenue retention (NRR), expansion revenue, churn risk, usage, and customer sentiment. - Use CRM tools to track account performance, identify growth opportunities, and provide reliable reporting to leadership. - Travel periodically to meet strategic customers and represent the business at relevant industry events. ## Requirements: - At least 6 years of experience in account management, including a minimum of 2 years managing complex strategic accounts, ideally in AI infrastructure, GPU cloud, cloud computing, emerging cloud providers, or developer tooling. - Proven success managing and expanding a concentrated portfolio of large, complex enterprise relationships, preferably involving multi-million-dollar contracts and $50 million or more in account value. - Demonstrated experience negotiating multi-year renewals and expansion agreements worth seven to eight figures. - Strong technical understanding and executive presence, with the ability to communicate credibly with developers, machine learning engineers, technical leaders, and C-suite decision-makers. - A proactive, consultative approach to account management, with a demonstrated ability to identify growth opportunities, introduce innovative solutions, and drive commercial outcomes beyond day-to-day customer support. - Experience working closely with technical teams to translate successful implementations and technical improvements into measurable revenue growth. - Excellent negotiation, communication, presentation, and relationship-building skills across business and technical audiences. - Strong understanding of account performance metrics, including NRR, expansion revenue, churn, and product usage, combined with disciplined CRM management and accurate forecasting. Experience with HubSpot is an advantage. - Ability to thrive in a fast-moving, evolving environment where processes and strategies are continuously developed. Experience building account management processes or playbooks from the ground up is a plus. - Willingness to travel periodically for customer meetings and industry events. - Successful completion of a background check. ## Benefits: - **Competitive compensation:** Target on-target earnings (OTE) of $160,000–$280,000 USD, converted to local currency, combining base salary and commission. The final package will depend on experience, qualifications, location, and role level. - **Uncapped commission:** Earn beyond your target OTE through successful account expansion and revenue growth. - **Equity participation:** Stock options that allow you to share in the long-term growth and success of the business. - **Healthcare coverage:** Generous medical, dental, and vision plans. - **Flexible paid time off:** Take the time you need to rest, recharge, and maintain a healthy work-life balance. - **Remote-first environment:** Enjoy flexibility in where you work, supported by an inclusive and collaborative team culture. - **Home office support:** A $1,200 stipend for home office equipment to help you create a productive workspace. - **Professional growth:** Work at the forefront of AI infrastructure alongside a passionate team that values innovation, continuous learning, ownership, and meaningful impact.