Account Manager / Account Executive

Job description

Main Responsibilities： * Marketing Action Plan implementation: - Collaborate in the design and execute the Marketing Action Plan, including the action plan on targets to be saturated. - Build the Market Intelligence in all segment and update the reporting tool. * Customer relationship management: - Personally contact and secure existing customers and their intermediaries for accounts via regular and proactive communication. - Build strong customer relationships and create a sense of mutual trust and beneficial reliance with existing clients. - Make telephone calls and in-person visits and presentations to existing customers. - Provide good customer service by responding swiftly to queries and concerns from clients and their intermediaries. - Consult on the most effective cover for a particular need. - Prepare bids and price quotations. *Portfolio management: - Be the active central point of contact of the clients and/or its intermediary. - Deliver renewal revenue and achieve maximum sales profitability, growth and account penetration within an assigned portfolio of accounts. - Prepare sales proposals and renewal offers with the contribution of internal stakeholders: risk underwriters, commercial underwriting; for the highest possible renewal rate and a high level of client satisfaction and develop cross-selling. - Increase profitability of existing product lines by encouraging clients to use added value services wherever possible. - Maximise the opportunities for all product lines, thereby maximising contribution. - Monitor and report on performance against agreed sales targets, sometimes including monitoring the performance of other sales staff. - Demonstrate products and services to existing clients and assist them in selecting those best suited to their needs. - Expand the existing business in saturating them to non-insured entities of the insured group (direct approach or through intermediaries. Support other region teams in saturating their business. * Market knowledge: - Ensure credibility with clients by maintaining detailed knowledge of current market conditions and competitors' products. - Maintain a sound understanding of all Coface products and ensure the proposition is developed through all appropriate sales channels. - Introduce new CGS programs, products and services and promote them through regular visits and frequent communications. - Work with Marketing teams in making the most effective use of the resource for campaigns/events, follow-up the customer survey. * Communication: - Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. -Coordinate and steer the internal stakeholders (account and sales managers, back office, risk underwriting and other experts) to ensure a timely, efficient and global service to clients. - Participate in external events organised within the Region representing the company in the best light for building new business contacts. * Underwriting savvy: - Ensure prudent Commercial Underwriting of credit insurance business, adhering to Coface standards and delegations. - Work with underwriters to amend policies where necessary in order to meet client demand. Risk management and compliance: - Take joint ownership of the loss ratio with the Risk department and deliver a profitable result to the business. - Adhere to compliance standards set by Coface and external regulators. At least 5 years of sales ideally within a credit insurance, financial institution, claims or factoring organization. Previous experience in a multicultural/international environment will be a plus. Flexible working model after the 6th month Great place to work: central and modern office Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program… Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field Health care At Coface we make trade happen everyday Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners!