Account Manager, Account Management Department

Job description

Be #InGoodHands with Metrobank! Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach! Position Title: Account Manager Job Summary: Drives and manages the relationship with the business and ITG. Ensures the end-to-end delivery of IT business needs from project ideation to implementation. Works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests. Specific Duties & Responsibilities: Align IT plans of business units with the business units’ goals and strategies. Conduct regular client touchpoints to provide status of priority projects and BAU requests. Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions. Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects. Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates Handles the assessment and evaluation of BAU system enhancements requested by business units Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs Establish collaboration and teamwork with business units, key personnel and stakeholders. Qualifications: Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or any related field At least 5 years of experience in account management, business relationship management, IT project coordination, or similar roles Proven experience in handling stakeholder engagements and managing client relationships Strong understanding of IT systems, SDLC, and BAU operations Experience in evaluating system enhancement requests, business cases, and requirements documentation Other Details: Rank: Junior Officer Unit: Employee Services Sector / Information Technology Group / Business Relationship Management Division Location: Metrobank Center, BGC