Account Manager, Americas

Job description

INSTITUTIONAL FABRIC FOR THE DIGITAL ASSET MARKET Founded in 2018, Talos provides institutional-grade trading technology for the global digital asset market, powering many of the major players in the crypto ecosystem. Our mission is clear: to advance the mass adoption of digital assets by seamlessly connecting institutions to the digital asset ecosystem. We are committed to building the most innovative and trusted platform in the world, supporting the entire trading lifecycle. At Talos, you’ll find an environment that champions kindness and respect, values diverse perspectives, and upholds inclusivity at every turn. We believe every member of our team brings invaluable insights and abilities that drive Talos forward. In our pursuit of excellence, we foster a culture of trust, integrity, collaboration, and mutual growth. We are a tight-knit yet globally distributed team of highly experienced engineers and business leaders, with hubs in New York, London, Singapore, and Cyprus. You’ll be part of a hybrid-friendly environment where your unique talents and insights will play a crucial role in building something extraordinary. ACCOUNT MANAGER, AMERICAS We are seeking an Account Manager to serve as a strategic partner and primary point of contact between our firm and our clients. In this role, you will develop a deep understanding of each client’s business objectives and leverage these insights to drive successful adoption, integration, and ongoing utilization of our digital asset platform. You will be responsible for executing a comprehensive account management strategy. From initial onboarding through full integration and ongoing support, you will own the entire post-contract lifecycle for both new and existing Talos clients, ensuring a seamless and high-quality client experience. Working closely with Sales, Product, Solutions, and Engineering teams, you will advocate for client needs, ensuring expectations are consistently exceeded while also contributing to product innovation and roadmap development. You will play a critical role in strengthening client relationships, advising on trading workflows and platform optimization, and delivering sustained, long-term value. Additionally, you will support revenue growth initiatives by maintaining accurate forecasts and identifying strategic opportunities for cross-selling and upselling. By proactively monitoring client engagement and health, you will drive retention, satisfaction, and account expansion. RESPONSIBILITIES - Execute and continuously refine the account management strategy, leveraging both qualitative insights and quantitative data - Own and manage the full post-contract lifecycle for new and existing Talos clients, from onboarding through ongoing support - Maintain and manage revenue forecasts, with a focus on identifying cross-sell and upsell opportunities - Partner closely with Sales, Product, Solutions, and Engineering teams to ensure client needs are met and represented in product development - Build and nurture strong client relationships, providing consultative guidance on trading workflows and platform usage - Drive client value realization while maximizing long-term contract value - Monitor and proactively improve overall client health, engagement, and satisfaction QUALIFICATIONS - 3+ years of experience in account management or a similar client-facing role (e.g., Sales Trading, Execution/Algo Sales) - Background in traditional capital markets required - Experience with electronic trading platforms and workflows - Demonstrated ability to work with clients to solve complex trading or technology-related challenges - Experience managing commercial discussions and/or contract negotiations preferred - Familiarity with digital assets and crypto markets preferred - Excellent verbal and written communication skills Check out these videos and links to learn more about Talos and our culture! - Spotlight Article: Talos Snapshot by DRW https://www.drw.com/vc/updates/drw-vc-portfolio-company-spotlight-anton-katz-talos/ - Podcast: 2023 episode with co-founders Anton & Ethan https://www.youtube.com/watch?v=-gDUxXkBMr8&t=62s/ - Website: Explore Talos: Products, Investors, Team & More https://www.talos.com/ - Case Studies: Real world examples of client solutions https://www.talos.com/insights?insight-category=Case+Studies - Awards: Talos Wins Hedgeweek Global Digital Assets Award 2024 https://www.talos.com/insights/talos-wins-best-trading-platform-at-hedgeweek-global-digital-assets-awards-2024/ - Culture: Award-winning, Forbes-listed, low-attrition team https://www.talos.com/insights/forbes-names-talos-one-of-americas-best-startup-employers-for-the-second-year-in-a-row/ Andreessen Horowitz re: Talos: "The company best suited to drive institutional adoption is one that understands traditional capital markets deeply and is forward-thinking enough to fully grasp the promise of crypto. Talos is that company." BENEFITS You will also enjoy a comprehensive array of competitive benefits, regardless of your location, within our warm, welcoming, and ambitious company culture. Some of our benefits include: - Retirement plan contributions - Unlimited Vacation + a PTO bonus: Employees that take 15 days of vacation, with 5 days being consecutive, receive a $2000 USD bonus. - Bonus and stock ownership - Medical, dental, and vision insurance - Paid parental leave for 20 weeks, after 1 year of service - Global offsites and team outings - A one-time stipend towards at-home office set-up for all employees - A wellness credit of $50 accrued monthly, to go towards things like gym memberships, ski-passes, and work out classes. - A lunch credit of $25 USD towards lunches for days in-office - Donation matching up to $100 USD annually - Other in-office perks: Catered lunches on Tuesdays, snacks, and drinks Check out other open positions https://talos.com/company/#join-the-team listed on our website! Talos is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Talos is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at careers@talos.com. To protect the interests of all parties, Talos Trading, LLC and its affiliates (“Talos”) strongly discourage submission of unsolicited resumes from any source other than directly from a candidate. Talos will NOT pay fees, commissions or compensation of any kind (“Fees”) for any placement or hire resulting from the receipt of an unsolicited resume. Talos will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees and Talos reserves the right to contact, interview, and hire the candidate directly. Agencies, search firms, recruitment firms and similar organizations (“Agencies”) must obtain advance written approval from Talos’s internal recruiting team to submit resumes, AND must sign a valid fully executed placement agreement with Talos in order to be eligible to receive any Fees from Talos. Talos will not pay a Fee to any Agency that does not have such agreement in place. By submitting a resume without a signed agreement, you acknowledge and accept these terms. © Talos Trading, careers@talos.com By submitting your application and pursuing job candidacy, you consent to the processing of your personal information in connection with our Applicant & Employee Privacy Notice https://www.talos.com/legals/employee-privacy-policy.