Account Manager (Australia)

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. **Position Overview:**Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 200+ accounts. Our Super Solo segment serves accounts that have only 1 location with multiple doctors. As the owner of your book of business, your primary focus will be on driving Net Revenue Retention (NRR) by proactively fostering strong customer relationships, providing consultative solutions to your customers’ needs, and activating new user (doctor) growth. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention. **Key Responsibilities:** - **Book Management** - Drive NRR through strategic account planning and proactive customer engagement - Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement - Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey - **Commercial Sales** - Identify and execute upsell and cross-sell opportunities within your given book of business - Drive activations of more users / doctors within a practice - Drive sales of additional scanners within a practice - **Client Relationship Management** - Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty - Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback - Experiment and execute on churn reduction strategies - **Clinical Knowledge** - Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors - Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers - **Continuous Improvement** - Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers - Collaborate with cross-functional teams such as customer support and training to better serve your customers - Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements **Qualifications:** - 4+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists - Track record of upselling and growing your account portfolio - Enjoy talking on the phone with clients for over 60% of your day. - Have a desire to dive deeper and understand customer’s pain points. - Comfortable analyzing data and using dashboards to inform your decisions and outreach. - Enthusiasm for experimentation and iteration to hone your craft - Highly motivated, performance driven individual. - Exceptional communication, problem-solving, and organizational skills. - Ability to thrive in a fast-paced environment and adapt to changing priorities. **Please note: Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers.** For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/).