Account Manager - Canada 🇨🇦

Job description

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. AS AN ACCOUNT MANAGER, YOU WILL: - Handle a portfolio of accounts and flagships companies - Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan. - Proactively identify potential signals of dissatisfaction and implement solutions to address them. - Promote Alan health partner positioning to generate massive adoption by employees and admins - Analyze and present consumption reports to customers through business reviews. - Identify and execute out-of-the-box initiatives to engage our existing customers. - Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points - Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability - Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams You would be a great fit at Alan if most of this sounds like you: - You have at least 2 to 5 years of experience in a customer-facing role, and you have already experienced interactions with C-Levels and/or HRD. - You have full working proficiency in English. - You are experienced in dealing with mid-market segment companies up to 200 employees and a portfolio of 100+ accounts. - You have the tact and empathy that make you a great negotiator. - You are an expert in creating long-term relationships based on trust and transparency and you have great active listening skills. - You love to solve problems in order to delight our members - You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market - You are based in (or willing to relocate to) Toronto: our sales team works from the office 4-5 days a week - we believe proximity fuels collaboration and customer focus. It is nice to have previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !) For this opportunity, we are aiming to hire within the C0-D level range https://alan.com/en/careers/a/salary-equity. 🙌 PERKS & BENEFITS https://alan.com/en/careers/a/salary-equity - Competitive salary and equity (learn more https://alan.com/en/careers/a/salary-equity) - No commission. It’s unusual, but it keeps us aligned with customers. - You will need the LLQP license https://www.fsrao.ca/licensing/life-and-accident-sickness-agent/life-licence-qualification-program-llqp for the role. We cover the cost & give you the space you need to ace the exam - Monthly TTC Pass - Generous employer matching program for your RRSP - Delightful healthcare insurance: great benefits through Alan’s Canada app! - In office: amazing office space with free lunch, right in the heart of the financial district (King & Yonge) to work closely and collaboratively with your colleagues 4-5 days per week in-person! - Flexible leave policy: we trust Alaners to take the holidays they need, and no pre-approval is required. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching. - Parental leave: extended parental leave for all new parents. IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.