Account Manager - Chelmsford, Colchester & Ipswich

Job description

ACCOUNT MANAGER - CHELMSFORD, COLCHESTER & IPSWICH Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Account Manager to join our London team. This is a hybrid role. In this role, you’ll be a critical partner to the South of England’s most highly regarded restaurants, cultivating relationships to help them scale their online sales. Get to know our Commercial team — what drives us, how we work, and what you can expect. https://careers.deliveroo.co.uk/the-commercial-team/ WHAT YOU’LL BE DOING You’ll be joining the Regional UK and Ireland team. We are the local experts responsible for driving Deliveroo’s performance across all four nations, managing the best restaurants from Brighton to Belfast to ensure we fulfil our massive growth potential. Here’s what your day-to-day might look like: - Drive Partner Performance: Use data analysis and industry insights to maximise order volumes and unlock growth potential for our top restaurant partners. - Manage Senior Relationships: Build and maintain high-impact partnerships through consistent face-to-face and remote communication. - Negotiate High-Value Contracts: Lead commercial discussions to secure optimal terms of partnership and long-term value. - Optimise Operations: Liaise with restaurant and rider operations teams to identify and resolve friction points, improving overall efficiency. - Act as a Local Market Expert: Represent the face of Deliveroo within your region across Colchester, Chelmsford, Ipswich, and surrounding areas, staying ahead of industry trends to innovate and present new growth ideas. WHAT YOU’LL NEED TO THRIVE Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: - Significant Experience in Account Management: Proven track record in relationship management or a similar commercial role. - Strong Commercial Acumen: Comfortable interpreting data and using it to drive growth and inform business decisions. - Proven Negotiation Skills: Ability to manage complex conversations and deliver successful outcomes against targets. - Exceptional Communication: Natural ability to build rapport and influence stakeholders, whether in person, via phone, or email. - Operational Autonomy & Mobility: Self-starter comfortable working independently while travelling to meet partners across the region; holds a valid UK driving licence and access to a car. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!