Account Manager (Chinese-speaking)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. **What’s in store for you:** You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing. ### Your day-to-day: - Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention - Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure - Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases) - Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders - Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up ### Your skills & experience: - At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients - Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English - Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture - Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams - Strategic mindset to identify and drive account expansion opportunities - Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions - Comfortable handling technical topics and coordinating across teams to resolve issues ### Nice to have: - Previous Customer Success / Account Management / Sales experience at a B2B SaaS or data company specifically dealing with APAC/Chinese enterprises - Hands-on sales or account management experience utilizing WeChat - Negotiation skills and experience managing contract discussions - Familiarity with data concepts ### Salary & Benefits: - **Gross salary:**2000-3000 EUR/month + bonus. Keep in mind that we are open to discuss a different salary based on your skills and competencies. - **Growth & Learning:** 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing. - **Health & Well-being:** Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app. - **Celebration & Community:** Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together. - Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: .