Account Manager Civil Aviation

Job description

Are you passionate about building strong client relationships and driving business growth? In this role, you’ll have the opportunity to do just that while working closely with a dedicated team and making a real impact! The role is all about building and nurturing strong, lasting relationships with clients, making sure they feel supported and valued. You'll work closely with customers to understand their needs and collaborate with internal teams to deliver effective solutions that ensure projects run smoothly. Along the way, you'll help grow the business by expanding existing accounts, securing new contracts, and hitting sales targets. Regular communication with key stakeholders will be a key part of your day-to-day. You'll also have the chance to promote the Robin Radar brand at industry events, helping to raise visibility in key sectors. You report to the Head of the respective segment. RESPONSIBILITIES - Develop and maintain long-term relationships with worldwide clients, turning them into loyal Robin Radar ambassadors. - Listen to existing accounts' needs and anticipate internally and externally on all required actions. - Follow up on enquiries for existing customers and future clients with support from the tender, technical sales, and radar specialist teams. - Translate customer wishes into realistic and compelling solutions; negotiate and close. - Generate sales by growing current business and closing new and renewal contracts. - Establish account plans and execute them. - Support pipeline growth and drive opportunities through in-person and virtual meetings. - Manage new leads and tenders in close alignment with your direct supervisor. - Reach and exceed targets. - Liaise internally with all relevant departments to ensure smooth project execution and client satisfaction. - Represent Robin Radar at exhibitions and conferences, actively promoting the brand in the civil aviation segment. REQUIREMENTS - University degree (BA, MSc, or MBA). - 10+ years of experience in complex, international or multicultural sales environments. - Proven track record with long-cycle, solution-based selling, complex tenders, and pipeline management. - Experience in the aviation segment is a strong asset. - Full professional fluency in English. - Analytical thinker with strong attention to detail. - Excellent communication skills — you listen first, then act with conviction. - A team player who can also work independently; assertive and not afraid to roll up your sleeves. - Available to work 40 hours per week, with flexibility to travel internationally. - Someone who thrives in a fast-moving scale-up where things change quickly and ownership is expected. N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don't be afraid to apply even if you feel you don't meet every desired skill. Our mission is a journey and there's plenty to learn on the way! But of course, you should identify with our core values: We trust, We own it & We aim high. Also please be aware that we will request a Certificate of Conduct (VOG) and conduct a background check according to our screening policy. We appreciate your understanding and cooperation in this matter. WHAT'S IN IT FOR YOU - Working for a Great Place to Work® certified company; - Comprehensive pension plan; - Commuting allowance; - 30 days of paid holiday leave (with the possibility to buy 3 additional days); - Opportunities to develop your skills even further through training and certifications; - High quality laptop/desktop, monitor, noise canceling headphones, and any other equipment necessary for your role; - An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks! Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents. We're growing. Fast. In fact, we are one of the top 10 fastest‑growing companies in the Netherlands. But despite this growth, we stay true to our core values of trust, ownership and aiming high. At Robin, you don't join just a team. You join a collective of bright minds driven by the belief that ‘doing things better’ is a continuous challenge. Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning? You'll fit right in, we're saving you a seat.