Account Manager, Client Services

Job description

About Ovative Group: Ovative Group is an independent, full-funnel media, measurement, and creative firm. Leveraging our deep industry expertise, we help brands like Best Buy, Domino's, American Eagle, The Home Depot, Post, Disney, Tumi, Michael Kors, Boost Mobile, and UnitedHealth Group transform their media and measurement programs. The result? Profitable growth that speaks for itself. At Ovative, we don't just track data, we redefine success. How do we do it? Our proprietary MarTech platform, EMRge helps businesses transform marketing into a driver of sustainable growth. Powered by Enterprise Marketing Return (EMR), our differentiated approach to holistic media buying, planning, and measurement, EMRge is the first MarTech platform to measure businesses holistically. We're all about raising the bar every day, and it shows. Our work has been recognized by organizations like Digiday, Google, Inc. 5000, USA Today, and Search Engine Land. About the Role Digital Marketing is a critical part of every consumer journey, but many companies only measure its impact on their digital outcomes. Our approach to digital media optimization at Ovative Group can’t be found anywhere else. We measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients are household names that span multiple industries, including retail, healthcare, education, CPG, and hospitality. The Account Manager, Client Services role at Ovative Group offers the right candidate the opportunity to take on an early stage, leadership role at a fast-growing company that has the highest standards for talent and client success. The ideal candidate will be highly analytical, hold strong client management and communication skills, and have experience leading strategies across cross-functional teams to drive business impact. This position will play a pivotal role in helping Ovative continue its journey toward measuring and optimizing media to the true enterprise impact, not solely ecommerce value. Responsibilities of an Account Manager, Client Services: Cross-functional strategy & thought leadership Drive forward multi-channel digital media strategies and roadmaps that align with client program growth goals Manage documentation and tracking of account priorities on a weekly, monthly, and quarterly basis Be the expert on marketing budgets, media mix, and performance KPIs, at a broad and channel-specific level, to support account-wide strategy, problem solving & decision making Lead regular and ad hoc performance analyses and translate into clear insights to communicate to clients Lead cross-functional performance-based marketing strategy projects by providing media expertise and thought leadership Lead and provide structure to problem-solving sessions to help determine the problem at stake, the results needed, and the most effective route to get there Keep abreast of emerging digital marketing trends and technologies Client relationship management Develop, manage and grow relationships with some of Ovative Group’s largest clients by engaging on a regular basis with day to day and senior client leaders, partnering to develop client growth strategies, and delivering great enterprise media outcomes that drive client objectives Become an extension of the client’s team by having a deep understanding of their business, industry, metrics & team, and striving to be the best interaction of their day Effectively manage client relationships and establish trust and credibility Team leadership and employee development Lead cross-functional teams of subject matter experts focused on driving results for clients, retaining and growing assigned accounts Foster a culture of open communication and 360-degree feedback Manage direct reports and contribute to a development culture that recruits and develops world class talent Requirements 5+ years of experience directly responsible for leading cross-functional business strategies through clear communication, structured problem solving skills, and project management ownership Strong analytical skillset with experience analyzing and leveraging large datasets on a daily, weekly, monthly basis to inform strategic recommendations and action Ability to drive in ambiguous environments, applying structure to open ended challenges and navigating through to drive client impact Experience in e-commerce, digital marketing, customer data and insights, customer strategy, MarTech, or other marketing discipline Experience managing direct reports Client management experience Preferred Recent hands-on media planning and buying experience across digital and traditional channels — particularly in paid social, programmatic, search, and/or video (including linear TV) Experience working in or with a digital agency environment, managing day-to-day execution and optimization of media campaigns Strong understanding of cross-channel media strategy — integrating brand awareness (upper funnel) and direct response (performance) objectives Ability to bridge strategic account leadership with tactical media know-how, guiding both clients and internal teams Pay Transparency At Ovative , we offer a transparent view into three core components of your total compensation package: Base Salary, Annual Bonus, and Benefits. The salary range for this position below is inclusive of an annual bonus. Actual offers are made with consideration for relevant experience and anticipated impact. Additional benefits information is provided below. For our Manager positions, our compensation ranges from $ 90,000 to $132,000, which is inclusive of a 2 0 % bonus. Benefits of Working at Ovative Group : We provide strong, competitive, holistic benefits that understand the importance of your life inside and out of work. Culture: Culture matters and we’ve been recognized as a Top Workplace for ten years running because of it. We demand trust and transparency from each other. We believe in doing the hard and complicated work others put off. We’re open in communication and floor plan. We’re flat – our interns sit next to VPs, our analysts work closely with senior leaders, and our CEO interacts with every single person daily. Put together, these elements help foster an environment where smart people can support each other in performing to their highest potential. Ovative is committed to fostering an inclusive environment where everyone can participate and thrive. We do not tolerate discrimination of any kind, including on the basis of race, sexual orientation, gender identity, or gender expression. Our policies reflect this commitment—for example, our medical leave benefits are inclusive of same-sex partners, ensuring equitable care and support for all families. Compensation and Insurance: We strive to hire and retain the best talent. Paying fair, competitive compensation, with a large bonus incentive, and phenomenal health insurance is an important part of this mix. We’re rewarded fairly and when the company performs well, we all benefit. Tangible amenities we enjoy: Access to all office spaces in MSP, NYC, and CHI Frequent, paid travel to our Minneapolis headquarters for company events, team events, and in-person collaboration with teams Flexible paid vacation policy 401k match program Top-notch health insurance options, inclusive of same sex partners Family formation benefits including reimbursement options for fertility, pregnancy, and parenting needs Monthly stipend for your mobile phone and data plan Sabbatical program Charitable giving via our time and a financial match program Shenanigan’s Day Working at Ovative won’t be easy, but if you like getting your hands dirty, driving results, and being surrounded by the best talent, it’ll be the most rewarding job you’ll ever have. If you think you can make us better, we want to hear from you!