Account Manager, Client Services

Job description

The Account Manager’s primary objective is to provide Transportation Insight’s clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client’s needs to Transportation Insight’s products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Review and analyze client data weekly for trends, issues and additional opportunities for freight cost savings. Review open client requests. Check status and ensure progress towards request closure and client satisfaction. Review carrier performance, as well as, an assigned client’s satisfaction with carrier performance. Interdepartmental Communication at all levels both internally & externally for process improvements & client requests. Conduct monthly client reviews. Review company tools and services available to assigned clients. The document which tools are being utilized, the client’s satisfaction with the tools and demonstrate newer tools that the client may not be utilizing, where applicable. Attempt to engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable. Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes. Cost minimization: Review opportunities for an assigned client to transition to more cost attractive solutions, as well as, investigate additional ways in which a client may reduce their operational cost (while maintaining an equivalent or higher level of service). Provide training and direction to Logistics Analyst personnel JOB REQUIREMENTS Bachelor’s degree required Direct and external industry experience minimum 3-5 years. KNOWLEDGE, SKILLS, AND ABILITIES Language and Mathematical Skills Reasoning ability Detail oriented Self-starter Strong work ethic. Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance. Detailed knowledge of transportation Ability to execute Microsoft application We provide competitive benefits that matter to you most, including: Competitive compensation package plus eligibility for associate bonus plan Paid and floating holidays Paid health days Paid time off (PTO) Paid parental leave Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching Basic and Supplemental Life Insurance Short-term and Long-term Disability Mental health aid through our Employee Assistance Program (EAP) Build relationships and take part in learning opportunities through our Employee Resource Groups Access to professional development resources such as LinkedIn Learning Great people know great people, all employees are eligible for our Referral Program! **MAY PERFORM OTHER DUTIES AS ASSIGNED** Location Eligibility This role is open to candidates based in the following U.S. states: Alabama, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. Candidates must reside in one of the states listed above to be considered. Unfortunately, we are unable to move forward with applicants outside of these locations at this time. Please note that candidates residing in Hickory, NC or Atlanta, GA are required to work on-site Monday through Friday. WORK ENVIRONMENT Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL EFFORT Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. SCHEDULING This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. TRAVEL Travel to client locations on an “as needed” basis (typically less than 40%). DISCLAIMER The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA STATEMENT: We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.'