Account Manager, Commercial Manufacturing

Job description

The Account Manager, Commercial Manufacturing will drive the expansion of Serán’s commercial manufacturing portfolio for oral solid drug products by identifying, qualifying, and securing high‑value opportunities. The Account Manager will serve as the primary point of contact for prospective and existing clients, guiding them from initial engagement through term sheet negotiation, commercial supply agreement execution, and ongoing account management. This role will ensure each opportunity aligns with Serán’s technical capabilities, service offerings, and strategic growth objectives. Primary responsibilities will be to maintain strong client relationships throughout the commercial manufacturing lifecycle to support successful project execution and optimize utilization of Serán’s commercial manufacturing capacity. This role will join a highly skilled Business Development team that is strategically located throughout North America. Successful candidates will have clear communication within pharmaceutical development and manufacturing and remain within their preferred region, but will require travel to company headquarters in Bend, Oregon and client sites as needed. Preference will be given to those with international Business Development and Account Management experience for commercial manufacturing. ### Duties and Responsibilities - Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products - Build and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategy - Conduct initial technical and commercial assessments to ensure strong project fit - Lead the development and negotiation of term sheets and commercial supply agreements - Serve as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experience - Develop strong, trust‑based relationships with key stakeholders at client organizations - Communicate project status, timelines, risks, and decisions clearly and proactively - Support long‑term client retention and growth through strategic account planning - Guide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supply - Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution - Monitor project progress, identify risks or bottlenecks, and drive timely resolution - Ensure commercial commitments, deliverables, and quality expectations are met - Coordinate internal review and approval of commercial proposals, pricing, and contract terms - Manage renewals, amendments, and long‑term supply agreements as client needs evolve - Ensure accurate forecasting and demand planning to support capacity utilization - Provide market insights and customer feedback to inform commercial strategy and capacity planning - Maintain accurate CRM records, pipeline reporting, and revenue forecasting - Contribute to continuous improvement of commercial processes, tools, and client engagement practices - Support cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitiveness - Scope my increase to align with company initiatives - Perform other related duties as assigned ### Required Skills and Experience - Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes - Working knowledge of GMP requirements, quality systems, and regulatory expectations - Ability to interpret technical data, batch records, and manufacturing requirements - Familiarity with tech transfer, validation, and commercial supply operations - Proven ability to manage complex accounts and long‑cycle commercial relationships - Experience negotiating term sheets, pricing, and commercial supply agreements - Strong financial acumen, including forecasting, revenue planning, and capacity management - Skilled in opportunity qualification and pipeline management - Excellent verbal and written communication skills - Ability to build trust‑based relationships with technical, operational, and executive stakeholders - Strong presentation and client‑facing skills - Skilled at managing expectations and navigating sensitive commercial discussions - Strong project management capabilities - Ability to manage multiple accounts and priorities simultaneously - Highly organized, detail‑oriented, and proactive in identifying risks and solutions - Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance - Strategic thinker with a solution‑oriented mindset - Self‑motivated and comfortable in a fast‑growing, dynamic environment - Strong sense of ownership and accountability for client success and revenue outcomes - Demonstrated success in negotiating commercial agreements or long‑term supply contracts - Track record of managing cross‑functional teams or complex technical projects - Experience with CRM systems, forecasting tools, and pipeline reporting ### Education and Experience - Bachelor’s degree in a related scientific discipline, business, or marketing - 3–7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environment - Experience supporting or managing commercial‑stage drug products (preferred) - Background in oral solid dose manufacturing or related pharmaceutical operations (preferred) ### Physical Requirement - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift to 15 pounds at times - Approximately 25% of travel required, and at times greater than 50% - Travel will be predominately domestic with the potential for international travel