Account Manager (Commercial P&C)

Job description

**About Arvor Insurance** Arvor Insurance, an incubation of Tower Research Ventures, is a modern commercial P&C brokerage built on an AI-first foundation. We’re reimagining how brokers serve clients, combining exceptional insurance expertise with technology that amplifies speed, insight, and service. Led by a founder and advisory board who have helped build some of the largest technology and insurance platforms in the industry, Arvor’s mission is to empower brokers with state-of-the-art tools and deliver an unmatched client experience. ### What You'll Do - **Client Management** - Support Account Executives in servicing middle-market commercial P&C accounts - Assist with day-to-day client needs, including policy changes, documentation, billing questions, endorsements, and certificates of insurance - Help prepare renewal materials and marketing submissions; coordinate with producers to ensure timely delivery and strong client outcomes - **Brokerage Excellence** - Apply knowledge to navigate complex coverage structures and negotiate with carriers - Communicate with carriers to obtain quotes, endorsements, and other policy information - Follow Arvor’s client service playbook and contribute to maintaining consistent, high-quality service standards - **Innovation & Collaboration** - Participate in pilots of new tools and systems, providing feedback on usability and performance. - Collaborate with internal teams, including engineering and product, to help improve service workflows. - Demonstrate curiosity, reliability, and attention to detail in all aspects of work. ### About You - **Technician:** You know commercial P&C coverages inside and out, combining technical mastery with meticulous attention to [detail.](http://detail.partner/) - **[Partner](http://detail.partner/):** You thrive in collaboration with producers, clients, and carriers, building trust through responsiveness and [reliability.](http://reliability.forward-thinking/) - **[Forward-Thinking](http://reliability.forward-thinking/):** You are curious and adaptable, always exploring how AI, automation, and better processes can improve [outcomes.](http://outcomes.velocity-oriented/) - **[Velocity-Oriented](http://outcomes.velocity-oriented/):** You move fast and make clear decisions, focusing on what drives results without sacrificing [quality.](http://quality.results-driven/) - **[Results-Driven](http://quality.results-driven/):** You take ownership of client outcomes, team success, and business [impact.](http://impact.industry/) - **[Industry](http://impact.industry/) Builder:** You care deeply about redefining brokerage excellence and shaping the next era of commercial insurance. ### Qualifications - 5+ years of commercial insurance brokerage experience (you have focused on middle-market and/or large accounts) - Understanding of core commercial lines (Property, GL, Auto, WC, Umbrella and Specialty Lines) - Proven success managing a book of complex accounts - Strong communication and analytical skills - Active, current P&C License (advanced designations a plus) - Entrepreneurial mindset; comfortable in fast-moving environments