Account Manager (Customer Outcomes Specialist)

Job description

We pull medical technology from the future to solve human health. Authorised by governments around the world to assess medical AI, we remove unnecessary delays from every regulatory approval we do so patients get devices from the future, today. We are proud to count the world’s most ambitious companies building medical technology as customers. You will be joining a team with product-market fit, flowing data, and exponentially growing revenue. WHO YOU ARE: - You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry. - You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets. - You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat. - You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly. - Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment. What the job involves: - Build long-term, trust-based relationships with forward-thinking companies in health tech - Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout. - Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey. - Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations. - Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex. THE INTERVIEW PROCESS - Intro call with Aarzoo https://www.linkedin.com/in/aarzoosidhu/ (30 mins) - Round 1: CX team interviews: Rachel https://www.linkedin.com/in/rachelbourdeaux/ (60 min), Steven https://www.linkedin.com/in/steven-byrne-4a958434/ (30 min) - Round 2: Founder interviews: James https://www.linkedin.com/in/james-dewar-78758992/ and Jamie https://www.linkedin.com/in/jamie-cox-01458b3a/ (2x30 min) - Referencing - Offer