Account Manager – Customer Retention & Upselling | RemotePosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.What You’ll DoManage a portfolio of existing customer accountsConduct regular account reviews and customer check-insBuild relationships with key stakeholdersIdentify renewal risks and proactively resolve concernsIdentify upsell and cross-sell opportunitiesRecommend additional products or services based on customer needsCoordinate internally to resolve customer issuesMaintain accurate account notes, opportunities, and forecasts in the CRMAchieve retention and expansion revenue targetsRequirements2+ years of account management, customer success, or sales experienceStrong customer relationship-building skillsCommercial mindset with experience identifying expansion opportunitiesStrong communication and problem-solving abilityExperience working with CRM systemsComfortable managing multiple customer accounts simultaneouslyResults-driven and comfortable working against retention and revenue KPIsWhat Success Looks LikeStrong customer retention and renewal ratesConsistent upsell and cross-sell revenueHealthy, engaged customer relationshipsEarly identification of at-risk accountsAccurate CRM and account forecastingConsistent achievement of expansion targetsInterview ProcessInitial Screening CallSpark Hire Video InterviewRecruiter InterviewClient InterviewOffer & OnboardingApply NowIf you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs
Account Manager – Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do
- Manage a portfolio of existing customer accounts
- Conduct regular account reviews and customer check-ins
- Build relationships with key stakeholders
- Identify renewal risks and proactively resolve concerns
- Identify upsell and cross-sell opportunities
- Recommend additional products or services based on customer needs
- Coordinate internally to resolve customer issues
- Maintain accurate account notes, opportunities, and forecasts in the CRM
- Achieve retention and expansion revenue targets
Requirements
- 2+ years of account management, customer success, or sales experience
- Strong customer relationship-building skills
- Commercial mindset with experience identifying expansion opportunities
- Strong communication and problem-solving ability
- Experience working with CRM systems
- Comfortable managing multiple customer accounts simultaneously
- Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
- Strong customer retention and renewal rates
- Consistent upsell and cross-sell revenue
- Healthy, engaged customer relationships
- Early identification of at-risk accounts
- Accurate CRM and account forecasting
- Consistent achievement of expansion targets
Interview Process
- Initial Screening Call
- Spark Hire Video Interview
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
