Account Manager (Customer Success Manager)

Job description

YOUR MISSIONS As an Account Manager (Customer Success Manager), you will be responsible for retaining and engaging existing Canadian clients by driving upsell and cross‑sell opportunities for our consulting services and partner offerings, while maintaining a high level of satisfaction. You will also stay one step ahead by anticipating the impact of industry trends, continuously developing your business acumen, understanding competitor motivations and client challenges, and implementing effective commercial strategies and tactics to expand our presence within your portfolio. As a key player among various internal and external stakeholders, this role combines teamwork and strategic customer relationship management with proactive business development to achieve and exceed revenue and profitability targets. The ideal candidate is results‑driven, skilled at building strong relationships, and has a sharp sales mindset, exceptional communication abilities, and a good understanding of SAP SuccessFactors, UKG, Workforce Software, and Workday solutions. They will have strong learning agility and excellent listening, prospecting, and negotiation skills, along with strong executive presence and the ability to present our offerings convincingly. The ideal candidate will also embody our company values—honesty, transparency, and commitment to customer satisfaction—and know how to promote them. Why you will thrive here If you are passionate about working in a collaborative, team‑oriented environment where your ideas matter, we look forward to meeting you! Your responsibilities will include • Account strategy development and execution Drive sales and revenue growth for assigned accounts by identifying and leveraging upsell and cross‑sell opportunities. Develop and execute strategic plans to meet or exceed sales targets. Create customized business presentations and proposals tailored to client needs. • Client relationship management Develop and maintain strong business relationships with key stakeholders within assigned accounts, acting as the primary point of contact while fostering trust and loyalty. Understand client challenges, goals, and priorities to recommend tailored solutions. Collaborate with clients to identify potential system improvements or additional service needs. • Collaboration and coordination Build strong collaboration and promote information and knowledge sharing by working closely with Delivery Managers, Project Managers, Consultants, Legal, Finance, and Marketing teams to ensure customer success. Demonstrate leadership by coordinating stakeholders to address identified needs and turn concerns into opportunities aligned with client needs and business objectives. Lead client assessments, contract renewals, and negotiation processes. Build strong, valuable, trust‑based relationships with strategic partners. • Business intelligence and strategy Stay informed about solution trends, competitor offerings, and industry insights. Leverage industry knowledge to position the company as a trusted advisor and solutions provider. Provide feedback to internal teams to improve service offerings and marketing strategies. • Pipeline and CRM management Maintain an accurate and up‑to‑date sales pipeline using Salesforce. Track and report key performance indicators, including revenue forecasts and client activity. Keep management regularly informed about account status, new opportunities, and potential risks. YOUR PROFILE Over 3 years of experience in account management and consultative sales, with a strong track record of meeting or exceeding revenue targets. Excellent communication, interpersonal, problem‑solving, presentation, and organizational skills; demonstrates strong self‑discipline and delivers on commitments. Strong personal integrity. Self‑motivation and team spirit. Willingness to learn new sales strategies and engage in ongoing commercial coaching. Customer‑oriented mindset and strong teamwork abilities. Strong analytical and strategic planning capabilities. Adaptability to change. Proven ability to drive revenue growth through upselling, cross‑selling, and pipeline development. Skills in executive‑level stakeholder management, negotiation, and solution positioning. Understanding of SAP SuccessFactors, UKG, Workforce Software, and Workday ecosystems is an asset. Our clients are located both within and outside Quebec, so you must be able to work in French and English to meet their needs.