Account Manager, Digital Accounts

Job description

The Account Manager, Digital Accounts is responsible for the successful delivery and ongoing management of Retail Cloud solutions for assigned retail clients. This role serves as a key business contact, executing digital programs through cross-functional collaboration and operational excellence to ensure client expectations and SLAs are consistently met. The Account Manager will regularly collaborate with internal teams and clients to keep abreast of concerns or issues and work as a problem solver. As needed, they will consult with sales and technology teams on service delivery needs and process improvements. Primary Accountabilities: Project Management Build and execute an operational plan to deliver outstanding client experience while creating capacity for business growth, development, continuous improvement and meeting client contract SLA requirements. Respond to client's requests and inquiries in a timely manner and develop proactive communications to establish a strong collaborative relationship; proactiveness and responsiveness are essential to this role. Drive the successful implementation and execution of varied programs, campaigns, and projects; maintain program integrity upon launch; attention to detail is essential to this role. Maintain oversight of multiple programs throughout all stages of development by establishing priorities, monitoring milestones, and anticipating risks to ensure timely, high-quality delivery; strong organization and attention to detail are essential to successfully managing competing demands. Collaborate with cross functional teams internally and externally to ensure excellent execution and customer experiences; work with teams to continuously optimize processes and customer experiences. Strategic Development Develop overall knowledge of client’s business including in-depth knowledge of merchandising plans, digital engagement, and digital rewards. Stay updated on existing services, latest developments in the business, and the digital landscape, and how those impact delivery and how new ideas could increase client/customer satisfaction. Support development of recommendations and facilitate execution of promotional programs that align with overall client KPIs and/or individual campaign goals; must be able to articulate and defend strategies. Coordinate compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication recommendations . Establish and develop trusted, long term relationships with assigned client(s), along with internal teams, garnering support and getting appropriate buy-in throughout cross-functional teams when needed. Develop holistic view of clients’ business including in-depth knowledge of marketing plans, objectives, strategies, and challenges. Work with multiple departments at Inmar and clients (e.g., Sales, Client Services/Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute campaigns, understand trends of the business, identify and seize new opportunities to grow revenue, and resolve any potential issues. Analytics In coordination with assigned retail clients, develop and manage effective and efficient program ROI. Develop metrics and measures to help quickly access the relative success or failure of programs, and the overall success of the program to the client. Track performance of historical and live campaigns. Share insights with internal business partners for contribution to the greater strategic plan Technical Develop and apply foundational knowledge of internal systems and client platforms to execute technical solutions accurately; collaborate effectively with internal partners to resolve issues promptly and ensure consistent, high-quality outcomes. Leverage technology, continuous improvement and transformational change initiatives to optimize business processes. Assist in development of automated solutions to improve efficiency, productivity and customer satisfaction. Additional Responsibilities: Performs other duties as assigned Complies with all policies and standards Required Qualifications: Bachelors in Business or a related field required 4-6 years years of experience in Retail and/or CPG industry; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position required Knowledge of digital promotions preferred Ability to professionally handle client issues and maintain good business relations Ability to communicate, cultivate relationships and partner with various internal customers and external stakeholders Ability to learn and understand common retailer metrics at all levels of retailer business hierarchy Proficiency in Microsoft Office and Google Suite of products Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Use Hands to Handle Objects - Regularly Reach with Hands or Arms - Regularly Talk or Hear and Read Instructions - Regularly Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally View Items at a Close Range - Occasionally Rarely: Job requires this activity up to 25% of the time Occasionally: Job requires this activity between 25% - 50% of the time Frequently: Job requires this activity between 50% - 75% of the time Constantly: Job requires this activity more than 75% of the time Individual Competencies Communication: Contributes to strategy for their team. Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency. Vision and Strategy: Division. Integrity: Able to communicate well in straight-forward situations. Teamwork: Advanced communication skills used to lead a team. Adaptable: Arrives at a conclusion based on previous experiences and good judgment. Innovative: Arrives at decision using analytical thought. Curious: Assesses circumstances using experience and a variety of information gathered. Analytical and Critical Thinking: Communicates using persuasion and authority. Problem Solving: Completes routine and repetitive tasks where tasks are straightforward. As an Inmar Associate, you: Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results. Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome. Support a safe work environment by following safety rules and regulations and reporting all safety hazards. At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages. Eligible associates have access to: Medical, Dental, and Vision insurance Basic and Supplemental Life Insurance options 401(k) retirement plans with company match Health Spending Accounts (HSA/FSA) We also offer: Flexible time off and 11 paid holidays Family-building benefits, including Maternity, Adoption, and Parental Leave Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning Wellness and Mental Health counseling services Concierge and work/life support resources Adoption Assistance Reimbursement Perks and discount programs Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms. At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is: 58,762.13 - 97,936.88 USD Annual The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations. Depending on the job level and role, it may include: Annual discretionary bonuses through our Core Company Performance Bonus Plan Equity grants, sign-on bonuses, and other tailored incentive opportunities Additional discretionary compensation, such as: Growing Revenue Incentives Corporate or VIP Bonuses Deferred compensation opportunities The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations. We are an Equal Opportunity Employer, including disability/vets. Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice . This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.