Account Manager- Downstream Chemicals

Job description

Account Manager- Downstream Chemicals Are you passionate about building strong customer relationships and delivering value-driven solutions in the downstream chemicals industry? Do you enjoy identifying growth opportunities, collaborating with customers, and leading teams to drive commercial and operational success? Partnering with the Best As an Account Manager , you will be responsible for managing strategic customer relationships, supporting refinery chemical process operations, and driving commercial growth across assigned accounts. You will collaborate with customers, technical teams, and commercial stakeholders to identify opportunities, deliver innovative solutions, and ensure exceptional service execution while leading a team focused on customer success and business performance. Fueling Your Passion As an Account Manager , you will leverage your commercial, technical, and relationship management expertise to maximize customer satisfaction, strengthen customer partnerships, and drive business growth. You will serve as a trusted advisor to customers while ensuring operational excellence, supporting account growth initiatives, and developing a high-performing team. As an Account Manager, you will be responsible for: Applying a solid understanding of refinery process operations, utility units, industrial chemical treatment programs, and sales processes to support customer operations and deliver value-driven solutions. Providing technical troubleshooting support by utilizing strong mechanical aptitude, laboratory experience, and industry knowledge to identify and resolve operational challenges. Demonstrating a comprehensive understanding of customer requirements and refinery market conditions to support account growth, customer satisfaction, and business objectives. Communicating effectively with customers, leadership, and internal stakeholders through clear verbal and written communications while delivering technical recommendations and business solutions. Building long-term strategic relationships with customers by understanding their business requirements, providing account management support, and identifying sales opportunities. Identifying, coordinating, and collaborating with internal teams to drive projects, technical sales activities, and innovative solutions that bring value to customers. Leading business reviews and delivering technical presentations to customers, leadership, and internal stakeholders. Managing the day-to-day operations of existing refinery chemical process business for customer accounts, technicians, and account representatives. Developing strong working relationships with customers and team members through effective communication and interpersonal skills. Ensuring compliance with Sales and Service Standards across key customer accounts and commercial activities. Directly leading, coaching, and developing a team of employees to achieve business objectives and foster a high-performance culture. To be successful in this role, you will: Have experience in account management, sales, business development, or a related commercial role. Have experience supporting refinery process treatment, downstream chemicals, or related industrial chemical applications. Have demonstrated experience building and maintaining strong customer relationships. Have experience leading teams and driving performance in a customer-focused environment. Have strong communication and presentation skills with the ability to engage customers and stakeholders effectively. Have strong interpersonal and relationship-building skills. Have the ability to identify opportunities and develop solutions that create value for customers. Have strong organizational skills with the ability to manage multiple priorities and customer requirements. Have strong problem-solving skills and a customer-focused mindset. Have a commitment to operational excellence, service delivery, and continuous improvement. Work in a way that works for you This role may require schedule flexibility to support customer requirements, business priorities, travel, and commercial activities. Shift: Monday - Friday | 8:00 AM – 5:00 PM Work Location: 100% Onsite | Houston, TX Working with us Our people are at the heart of our success. We foster a collaborative, inclusive, and performance-driven environment where innovation, teamwork, customer focus, and professional development are encouraged and rewarded. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. What You Can Expect We offer a comprehensive compensation and benefits package designed to support your professional growth and well-being, which may include: Career development and training opportunities Medical and wellness benefits Financial and retirement programs Additional voluntary benefits This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans. This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies. The Baker Hughes internal title for this role is: Sales Specialist - Sales Enabler