Account Manager - East Coast

Job description

Why Account Management at Steno Is Different Own the client relationship from start to finish - serve as the primary point of contact for a portfolio of law firm clients, managing every touchpoint with precision and accountability. Keep engagements on track - schedule jobs, handle reschedules, cancellations, and service additions while consistently meeting client deadlines. Be the problem-solver - prevent issues before they escalate, handle high-priority requests with calm professionalism, and make sure nothing falls through the cracks. Operate like a true partner - collaborate with Account Executives on strategic accounts, participate in client handoffs, and provide the white-glove service that keeps clients coming back. Communicate like a pro - keep clients, internal teams, and AEs in the loop at every step, and own the full flow of information across your accounts. Work with cutting-edge tools - navigate cloud-based platforms like Google Workspace, Slack, and Steno's internal operations systems. Your voice actually matters - AMs at Steno are heard, and feedback is actively sought, taken seriously, and turned into real change. Collaboration is built in - a supportive team structure keeps individual workload manageable and ensures you're never working in a silo. You'll crush this role if You have 3+ years of Account Management or Customer Success experience ideally in legal services A talent for building trust with clients, and the ability to communicate and influence at all levels, including executive leadership. You're highly organized, tech-savvy, and comfortable juggling multiple accounts without losing sight of the details. You bring excellent listening skills, sound judgment under pressure, and the flexibility to thrive in a fast-paced, ever-evolving startup environment. You're also no stranger to KPI-driven accountability - you've owned metrics like retention rate, churn, accounts touched, and SLA/quality achievement, and you have a track record of meeting and exceeding them. Ability to be available during core Eastern Time business hours (approx. 8am–5pm ET), with occasional evenings/weekends as client needs arise. Account Manager - East Coast Fully Remote, Competitive Compensation + Premium Medical, Dental & Vision Coverage Why You Should Choose Steno At Steno, we're growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country. Wins together - Stock options included. When Steno grows, you grow. Invests in your benefits - Premium Medical, Dental, & Vision Coverage, with 100% of premiums covered for some plans - well above industry benchmarks. Operates with integrity - We value accuracy and caring for our clients. Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach. Provides meaningful coaching and support - a team of Customer Success leaders and professionals who will unlock your greatest potential. Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset. Competitive Base Salary - $75,000–$85,000 with real growth potential as you make your mark and build something meaningful.