Account Manager | Enterprise

Job description

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes. You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes. WHAT YOU’LL DO - Own a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account health - Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes - Manage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiation - Drive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platform - Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy - Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful - Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience - Surface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvements - Use data and insights to analyze account performance, spot trends, and communicate value in a clear and practical way - Travel occasionally for customer on-sites, events, and internal summits WHAT YOU NEED - 7+ years of experience in Account Management, Customer Success, or a similar revenue-focused role - Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model - Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS - Demonstrated ability to negotiate and close renewals and upsell opportunities - Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders - Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts - Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite - Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment - High level of ownership, adaptability, and comfort working through ambiguity - Willingness to travel as needed NICE TO HAVES - Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management) - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice