Account Manager – Expand (Growth & Retention)

Job description

Vozy is a voice AI platform that helps companies to transform the way they interact with customers using contextual voice assistants and conversational AI. Vozy is on a mission to transform the way companies interact with customers. Role Overview As an Account Manager – Expand, you are responsible for growing and retaining existing enterprise customers after they have been acquired. Your mission is to maximize Net Revenue Retention through expansion, upsell, cross-sell, and renewals while ensuring long-term customer value. What You'll Do Own a portfolio of existing enterprise accounts. Drive expansion and renewal revenue. Lead QBRs and value realization sessions. Identify growth opportunities aligned with customer goals. Manage renewals, pricing adjustments, and contract expansions. Partner closely with internal teams. Monitor account health and mitigate churn risk. Maintain accurate expansion and renewal forecasts. Act as the internal voice of the customer. Ensure compliance with security and company policies. Requirements 2+ years of experience in Account Management, Customer Success, or expansion sales in SaaS. Proven experience growing revenue within existing accounts. Strong relationship management and commercial skills. Excellent professional communication skills in English. Data-driven and execution-focused mindset. Ability to manage complex enterprise relationships. Ideally based in Medellín, Colombia. Vozy Culture At Vozy, transparency isn’t just a buzzword—it’s how we do things. We keep information flowing openly and honestly, making sure everyone is on the same page and working towards the same goals. Even in the fast-paced and ever-changing tech world, we never lose sight of the people who drive our growth. We’re a fully remote team, our async tools let you manage your time in a way that works best for you, while our live meetings are all about connecting, making decisions, and moving forward together. We’ve got some fun traditions too! We’re big on respecting everyone’s time, so if you’re more than a minute late, you’ll have to bust out a rap (or at least give it your best shot)! What we offer Remote work 100% (contractor). Unlimited vacation Think you might not tick all the boxes? At Vozy, we value potential as much as experience. If you’re passionate about what you do and eager to grow, we encourage you to apply even if you don’t meet every single requirement. You might be the perfect fit for us!