Account Manager (Fully Remote)

Job description

Legal protects 90% of enterprise value. In most organisations, it’s still slow, expensive, and stretched impossibly thin — one lawyer for every 500 employees. Nine out of ten legal tasks go unsupported. Plexus is the Legal Operating System for the modern enterprise. We help in-house legal teams automate and scale legal work across the business — faster, with less cost, and less risk. We’re trusted by Coca-Cola, Nike, L’Oréal, PepsiCo, Woolworths, and Asahi. Our clients report 65% productivity gains. We’re not a law firm. We’re not a traditional software company. We’re building something new — and we’re not done yet. ### The Role Plexus has a growing portfolio of US and European enterprise accounts that need a commercially sharp operator to own them end-to-end. This is not a service role. It is a revenue role — deepening relationships, driving expansion into new modules, and securing renewals across complex, multi-stakeholder accounts. This is a remote position. The person who thrives here is self-directed, commercially hungry, and finds a way without waiting to be unblocked. ### What You’ll Do - Own renewal and expansion performance across a defined portfolio of US and European accounts - Drive module expansion using a structured discovery-to-demo process - Build multi-threaded relationships in every key account — economic buyer, day-to-day contact, and executive sponsor - Identify and action at-risk accounts early - Lead commercial reviews that connect platform value to customer outcomes - Deliver competitive and market intelligence back to the Commercial team ### What We’re Looking For ***Non-negotiables*** - Proven commercial track record — you’ve owned renewals, run expansion motions, and navigated negotiations - Commercially accountable — you take genuine ownership of your portfolio’s performance - Executive presence — comfortable at GC and C-suite level, invited into strategic conversations - Self-directed — comfortable operating remotely and autonomously ***Ideal but flexible*** - SaaS or professional services background in Account Management or a commercial role - Structured sales methodology training — Challenger, MEDDIC, or equivalent - Experience with senior legal, procurement, or digital stakeholders in complex enterprise accounts - Genuinely curious about AI and already using it to create leverage — whether self-initiated or employer-supported ### Why Plexus - A portfolio of genuinely complex enterprise accounts — not transactional renewals - Module expansion is the core challenge — real consultative selling, not order-taking - AI tooling and automation so you spend time on revenue, not administration - A commercial leadership path for the person who performs — the timeline isn’t rigid, but the intent is real - A culture that rewards ownership and straight communication