Account Manager (Future Opportunities)

Job description

About G2 - The Company G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users. Now, we have joined forces with Capterra https://www.capterra.com/, SoftwareAdvice https://www.softwareadvice.com/, and GetApp https://www.getapp.com/ to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence. And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI. Does that sound exciting to you? Come join us as we try to reach our next PEAK! About G2 - Our People At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn. You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI https://company.g2.com/dei and philanthropic work (like our G2 Gives https://company.g2.com/gives program) because it encourages us all to be better people. About The Role The Account Manager will be responsible for maintaining long-term relationships with our customers by providing them with solutions to meet their financial and service-oriented goals. You will lead all multi-threading activities and renewals by helping clients understand how G2’s solutions help marketing and sales teams build their brand & generate demand for their products. As we continue to grow and expand globally, we are always interested in speaking to Account Managers who are exploring new opportunities. This opening is not for a specific team or position, but rather an “evergreen” opportunity to connect with us! If it makes sense, our recruiting team will reach out to have an initial conversation with you! In This Role, You Will: Lead the renewal process with existing clients for upsell and cross selling - Drive revenue by understanding & aligning G2 solutions to your client’s objectives - Negotiate contracts and close agreements to maximize profits - Create comprehensive sales plans that align G2 solutions with the specific objectives and growth strategies of each assigned client - Drive revenue through your book of business to ensure you deliver against customers' key performance metrics, with a strong emphasis on retention and growing your book of business to exceed goals - Prospect and unlock expansion revenue by educating contacts about how G2’s solutions can help grow their business Maintain existing clients through proactive outreach and relationship building - Build trust with key accounts and customer stakeholders by creating impactful and lasting relationships with executive sponsors in particular - Develop and deliver concise sales presentations that integrate G2 into client strategies, both online and in-person - Manage a portfolio of accounts with an emphasis on multi-threading and prospecting into new teams to sell G2’s full suite of products - Support onboarding, handoff and maintenance calls to ensure successful and long lasting partnership - Advocate and support your customers through partnering with the appropriate internal resources: Customer Success Managers, Solutions Consultants, Customer Support, and the G2 Research Team to provide a world-class customer experience Minimum Qualifications: We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. - Our different segments require different years of quota carrying sales experience: - Mid-market typically looks for 2-4 years - Commercial typically looks for 4-8 years - Enterprise & Strategic typically looks for 7+ years - For all segments, current experience managing an existing book of business is crucial - Experience calling into a similar size of client as the segment requires - A proven track record of high performance, and experience exceeding sales targets - Experience in a B2B sales environment is required for success - Experience in the software, technology, or digital marketing industry - Outstanding presentation and communication skills - Ability to build rapport and collaborate with others within the company and externally - Understanding of negotiation techniques and the ability to handle negotiations with a client-focused mindset - The ability to learn quickly and work independently in a fast-paced environment About Locations In the US, we are thrilled to already have strong sales talent based remotely in a variety of different locations. Not only do we have a great office & HQ based in Chicago, but many of the revenue leadership team are based locally. Because of this, there is always a preference for Chicago based talent. Outside of Chicago, we also prioritize sales employees to live close to their client base so New York City, San Francisco, and Atlanta are also areas of interest. About Our Compensation & Benefits At G2, we’re committed to building an equitable and inclusive workplace for all. That's why our compensation program is rooted in transparency, fairness, market competitiveness, and individual performance. G2 has built a company-wide framework to provide employees clarity on how compensation and success is measured at each level. This career framework supports our employees' professional growth and guides them to their PEAK. We also support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here https://company.g2.com/benefits to learn more about our benefits. Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here https://culture.g2.com/commitments. -- For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice https://legal.g2.com/applicant-privacy-notice before applying to this job. How We Use AI Technology in Our Hiring Process G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment. Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team. For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice https://legal.g2.com/applicant-privacy-notice.