Account Manager - German Speaking

Job description

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a German Speaking Account Manager to join our Lightspeed team in Spain. You will be responsible for building and maintaining lasting relationships with Lightspeed's accounts. With your knowledge of their goals you will be tasked with introducing them to Lightspeed’s suite of products and integrations to ensure they’re getting the best solution to help them achieve their goals. In this pivotal role, you will be instrumental in cultivating and sustaining robust, long-term relationships with Lightspeed's valued accounts. Leveraging your deep understanding of each client's unique business targets and challenges, you will be responsible for strategically introducing them to Lightspeed’s comprehensive suite of innovative products and seamless integrations. Your expertise will be key in ensuring that clients are fully equipped with the optimal solutions to not only meet but exceed their individual goals, thereby maximising their success and satisfaction with Lightspeed. Please note this role is based in Malaga OR Barcelona Spain with a must requirement of speaking German fluently - any other locations will not be considered. WHAT YOU WILL BE DOING: - Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations. - Serve as the primary point of contact, building trusted, long-term partnerships and proactively supporting client success. - Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs. - Create new revenue opportunities, executing upsells, cross-sells, and expansions aligned with client goals. - Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools. - Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. - Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. - Negotiate and close agreements, securing favourable terms while consistently achieving renewal, retention, and growth targets. AND A LITTLE BIT OF.... - Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR). WHAT YOU NEED TO BRING: - Fluency in German - Demonstrated success in quota-carrying SaaS or technology roles, consistently achieving revenue growth and retention targets. - Skilled at identifying client challenges, tailoring solutions, and delivering long-term value through strategic account management. - Build trust and credibility with clients, including executive-level stakeholders, fostering lasting partnerships. - Understand complex business models, align solutions with client goals, and make data-driven decisions to optimise outcomes. - Proficient in Salesforce and sales tools for forecasting, pipeline management, and maintaining accurate, actionable customer data. - Articulate ideas clearly, influence cross-functional teams, and secure mutually beneficial agreements with clients. - Anticipate client needs, navigate challenges, manage multiple accounts, and thrive in fast-paced environments. WHAT’S IN IT FOR YOU? You’ll enjoy: - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. WHERE TO FROM HERE? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. WHO WE ARE: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.