Account Manager - Grocery and Retail

Job description

ACCOUNT MANAGER - GROCERY & RETAIL Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you. We’re looking for an Account Manager (Grocery & Retail). based in MILAN to join our team. In this role, you’ll help us guide the growth of our most strategic grocery partners, acting as a consultant to ensure Deliveroo remains a major revenue channel for global brands. Get to know our Commercial https://careers.deliveroo.co.uk/the-commercial-team/ team — what drives us, how we work, and what you can expect. WHAT YOU’LL BE DOING You’ll be joining the Grocery & Retail team. We oversee relationships with high-volume strategic partners and global grocery brands, using data-driven insights to navigate the rapidly evolving quick-commerce landscape. Here’s what your day-to-day might look like: - Strategic Partnership Management: Act as the primary consultant for a portfolio of major grocery and retail partners, building deep, long-term relationships. - Growth Consulting: Use data manipulation and analysis to identify trends, increasing profitability and growth for both your partners and Deliveroo. - Revenue Generation: Drive commercial value through upselling, cross-selling, and identifying new business opportunities within your portfolio. - Cross-Functional Leadership: Collaborate with Marketing, Operations, and Customer Service to develop and implement bespoke solutions that solve partner challenges. - Operational Excellence: Serve as the main point of contact for strategic partners, addressing complex issues with professional, timely, and scalable solutions. WHAT YOU’LL NEED TO THRIVE Essential: - Significant commercial experience, with a background in retail, FMCG, or high-growth technology companies. - Deep knowledge of the food retail industry, understanding the unique challenges and opportunities within the grocery sector. - Proven ability to manage long-term relationships with strategic stakeholders and global brands. - Technical competency in using data tools and program management applications to drive best practices and measure impact. - Professional fluency in English to collaborate with our global teams and partners. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders. 🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility. 🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves. 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here https://careers.deliveroo.co.uk/how-we-hire/. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!