Account Manager - Health Systems

Job description

## Role Overview As an Account Manager at **Latent Health**, you will own the post-implementation success of our health system customers, operating with deep customer obsession and a strong sense of ownership. You’ll be accountable for driving adoption, delivering measurable clinical and operational outcomes, and clearly demonstrating ROI by tying product usage to real-world impact. Healthcare is fundamentally relationship-driven. Success in this role requires building trusted, long-term partnerships across complex, matrixed health systems—resulting in satisfied, referenceable customers who advocate for Latent’s impact. You’ll thrive in ambiguity, operate independently, and be energized by transforming healthcare through customer advocacy. This is a hybrid role based in **New York City or San Francisco**, with an expectation to be in the office **three days per week**. ## Key Responsibilities - Build and maintain strong executive and operational relationships that drive trust, retention, and long-term customer advocacy across health system accounts - Own the post–go-live customer relationship, partnering across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures - Drive adoption across departments and use cases by defining, tracking, and communicating outcomes tied to quality, efficiency, patient experience, and ROI - Proactively identify and mitigate risks related to change management, resourcing, and workflow alignment - Own renewals by ensuring customer value is clear, measurable, and aligned with executive priorities - Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs and demonstrated outcomes - Partner cross-functionally with Product, Design, Engineering, and Sales to deliver enterprise-grade solutions and resolve complex customer issues - Translate customer feedback, usage patterns, and insights into actionable input that informs product priorities and roadmap decisions - Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through ## Qualifications **Required** - 5+ years of experience in Account Management, Customer Success, or a similar post-sale role - Experience supporting health systems, hospitals, or enterprise healthcare customers - Proven success driving renewals and expansion in complex, regulated environments - Strong executive presence with excellent cross-functional communication skills **Preferred** - Experience with healthcare IT, AI/ML platforms, or clinical workflow tools - Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs - Experience working with multiple stakeholder personas and long sales or adoption cycles ### What We Value - Comfort pushing the pace — Latent moves quickly, and adaptability is essential - A collaborative mindset paired with clear, thoughtful communication - A proactive, ownership-driven approach to problem-solving in a high-growth environment - A strong work ethic with a commitment to quality, rigor, and attention to detail ### Compensation This role offers a base salary of $150K–$160K, plus uncapped variable compensation (20–33% of base), bringing total on-target earnings into a competitive range. The package also includes meaningful equity and full benefits. Compensation is flexible based on experience, and we encourage candidates outside this range to apply. ### Why You Should Join Us - Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator - Mission-driven, high-caliber team building products healthcare partners genuinely love - High-impact role on a small, fast-growing team - Competitive pay, performance-based incentives, and equity - Comprehensive health, dental, and vision benefits - Paid parental leave and unlimited PTO