Account Manager (Hong Kong and Macau)

We are seeking an experienced and results-driven Account Manager with an entrepreneurial mindset to manage new and existing customers in the academic publishing market, identify opportunities in Hong Kong and Macau market, and expand strategic partnerships to maximize revenue. This is a great opportunity for a successful sales professional looking for a new challenge in a role that combines effective account management and new business development in Hong Kong and Macau. You will be a strong verbal communicator with ethical standards and collaborate with appropriate departments ensuring a well-coordinated team selling approach. Ideally, you will have had open access, journals and eBook understanding as well as selling experience in academic markets. This position will be responsible for understanding our content portfolio and using that knowledge to develop growth strategies in Hong Kong and Macau market. You will connect with various decision makers across key market sectors. You will also be responsible for achieving annual territory sales targets through consultative account management, while maintaining an awareness of changing market conditions and their impact on the business. Closing Date: Applications will close on 30 October 2026 Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity. What you’ll be doing: Achieving and exceeding annual territory sales targets, contributing to the overall revenue and profit objectives of the business division Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio. Drive sales velocity by ensuring deals are closed within defined timeframes Achieving a profitable balance between driving and maximizing core revenues whilst exploring new avenues and products Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction Developing strong professional and industry stakeholder networks including institutions, distributors, funders, and government bodies, within the assigned territory Seeking new customers and business development opportunities to grow Academic division revenues in region Liaising actively with stakeholder departments or groups within the business to enhance T&F's coverage of the territory – Marketing, Editorial, Credit Control, Sales Support, etc. Regularly updating the companies CRM with relevant customer and opportunity information Reporting regularly on market progress and the business environment, thus ensuring responsiveness to both the micro- and macro-trading conditions and using this intelligence to continually evolve our engagement with the territory Customising sales documentation and tools to maximize commercial opportunities Developing bespoke promotional activities closely with key customers, as well as deploying other general promotions developed in-house, to maximise sales and exposure of our products across the region Upholding company trading and terms policy, to protect profitability and value of business in territory Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers Perform other ad hoc tasks and responsibilities as required to support evolving business needs What we’re looking for: At least 3 years of demonstrated successful account management Strong understanding of the academic publishing industry and academic content business models Previous success in a sales role, with a track record of managing high-pressure sales environments and meeting or exceeding ambitious revenue targets Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data Skills and Behaviours: Strong consultative sales skills and the ability to deliver tailored solutions that meet customer needs A professional manner; the ability to approach others in a tactful manner while reacting well under pressure A proactive, solutions-oriented approach with a focus on driving progress and achieving results Resilience and adaptability in managing change with a positive mindset in response to business transformation Strong analytical capabilities with experience using data to drive sales performance improvements A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify Good written and verbal communication skills, with the ability to engage and influence stakeholders at all levels A team player who can balance both team and individual responsibilities and build positive relationships with internal and external stakeholders Willingness to travel on territory and to conferences, book fairs as required by the company Language skills : Native-level Cantonese, fluent English, and basic conversational Mandarin. Strong verbal and written communication skills in Cantonese and English are essential for business operations and stakeholder engagement Competent user of the MS Office suite and other sales tools or systems What we offer in return: An excellent work/life balance with a fantastic, flexible working culture 20 days(pro-rata for first year) annual leave per year, plus an extra day off for your birthday 4 paid volunteering days each year Under the local company’s healthcare insurance plan with an option for the participation of other family members at the employee’s expense Employee assistance programme – offering 24/7 well-being support Performance bonus Share Match – plan that matches every company share purchased with two free shares Annual health screening for employee and spouse, optical and medical care Location: This role is based in Hong Kong , and you must have the right to work and live in Hong Kong We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at conference – you get the flexibility and support to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to our Hong Kong office to ensure that as a balanced worker they can make it to our office location 3 days per week. Some travels would be required. Relocation support is not provided for this role. We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact Being Yourself at Taylor & Francis If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact . Your request will be reviewed and considered in the strictest confidence. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.