Account Manager I

Job description

Job Title: Account Manager I Location: Saskatoon At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them. We’re proud to share that Vendasta has officially been named one of Canada’s Most Admired Corporate Cultures for 2025! About the Job We’re looking for a Account Manager I who is energized by building profitable, long-term relationships with Channel Partners by providing outstanding onboarding, education, and strategic support and excited to contribute to AI-powered features that enhance our platform. In this role, you’ll play a key part in helping small and medium-sized businesses succeed—while shaping the future of AI for local economies. Your Impact As a Account Manager I, you'll work with engineering teams, QA, and product managers to: Manage a portfolio of agency partners—many of them newly signed—and guide them through Go To Market strategy, product expansion, and long term platform fit Use team-developed prompts and tools to streamline training, prepare for calls, and surface insights Focus on execution, consistency, and coachability, while helping partners discover how Vendasta’s owned-and-operated and third-party marketplace solutions can unlock value for their clients and grow recurring revenue Develop and execute partners Go To Market plan to establish initial use case in the platform Own the partner success plan in the first 90 days Educate partners of new products/features/services that align with their business model Conduct regular check-ins to understand each partner’s business model, goals, and opportunities for expansion Propose strategic actions (bundling, re-packaging, upsell tactics) aligned with vertical use cases or customer segments Use CRM dashboards and AI-generated usage alerts to flag underperformance, churn risks, or cross-sell potential Act as a trusted advisor, relaying insights from other successful partners and creating feedback loops with Enablement and Product Monitor partner metrics like activation, retention, revenue growth, and margin trends Identify and support upsell or cross-sell conversations based on marketplace interest, platform usage, and AI-enriched engagement signals Collaborate with Product, Support, and Success to deliver seamless partner experiences and resolve escalations promptly What You Bring to the Table Minimum 4 years sales experience with a track record of achieving a quota of $1.5M+, demonstrating year-over-year growth, managing a diverse client base, and effectively balancing new vs. expansion sales and lead generation (MQL vs. self-generated) Deep understanding of industry trends and best practices in channel partner management Familiarity with strategies to ensure continuous education and engagement of partners Proficiency in delivering detailed product demos and training sessions Familiar with AI co-pilots, lead scoring tools, and prompt-based workflows (e.g., ChatGPT, Gemini summaries) Ability to act as a trusted advisor, providing strategic insights and recommendations Skilled in creating feedback loops to gather partner input and improve their experience continuously Focused on achieving revenue and margin growth quotas through strategic partner management Ability to provide examples and references of strong customer relationships, including NPS scores and insights into interactions with both SMB and Enterprise-level clients, highlighting the depth of these relationships Skilled in using CRM tools and Google Docs, with certifications in Adwords and Meta, and proficiency in LinkedIn, showcasing a robust tech stack understanding essential for modern sales processes Experience with sales methodologies such as MEDDPICC, Sandler, SNAP, or others Bachelor’s degree preferred (Marketing, Advertising, Communications, Business majors preferred) Ability to communicate clearly and effectively in written and verbal formats. About Vendasta We help businesses get more customers. And keep them. We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy: Competitive health benefits, flex time, and annual work-from-anywhere options Equity opportunities and a chance to directly shape our AI future A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning A place where building AI isn’t just a buzzword, it’s the core of everything we do Perks Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise. Master your craft. Solve the impossible. Build the future of SaaS with us. Discover your potential. Build something that matters. Help us lead the AI revolution from right here in Saskatoon