Account Manager I (Manila)

Job description

ABOUT PAYSCALE Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies. Create confidence in your compensation. Payscale. To learn more, visit www.payscale.com http://www.payscale.com. Job Summary We are seeking a highly motivated and commercially driven Account Manager to join our Manila-based team, focused exclusively on expansion and growth within existing SMB and Lower Mid-Market accounts. This role is responsible for identifying, developing, and closing expansion opportunities across an assigned book of business. The primary objective is to drive revenue growth by expanding contracted products, increasing contract value, and partnering closely with Customer Success, Renewals, and CDRs to maximize long-term customer value. This is a quota-carrying role instrumental in scaling our growth engine and supporting our global revenue strategy. Key Responsibilities: Revenue & Growth Ownership · Own and deliver expansion quota through upsell and cross-sell motions within an assigned portfolio of SMB and Lower Mid-Market customers · Proactively identify expansion opportunities based on product usage, business needs, organizational changes, and market trends · Build and maintain a healthy, predictable expansion pipeline aligned to monthly, quarterly, and annual targets Customer Engagement & Deal Execution · Lead consultative sales conversations with existing customers to uncover growth opportunities and position additional products and services · Develop multi-threaded relationships across customer organizations, including HR, Compensation, Finance, and executive stakeholders · Drive full expansion sales cycle from qualification through close, including discovery, solution alignment, pricing, negotiation, and contracting Cross-Functional Collaboration · Partner closely with Customer Success Managers, CDRs, and Renewals Managers to align on account strategy, customer health, and timing of expansion opportunities Operational Excellence · Maintain disciplined opportunity management · Provide accurate weekly forecasts and pipeline updates · Maintain accurate forecasting, pipeline management, and CRM hygiene Key Performance Indicators (KPIs) · Expansion ARR / Net New Expansion Revenue · Upsell & Cross-sell Close Rate · Pipeline Coverage & Conversion · Forecast Accuracy Why This Role Matters This role plays a critical part in driving net revenue retention and scaling our global growth strategy. You will be part of a high-impact team focused on unlocking additional value from our existing customer base while delivering measurable outcomes for both clients and the business. Location Payscale Manila has an employee centric hybrid model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person in our office for the moments that matter. In our hybrid model, employees can work from the location that works best for them when our team is not scheduled to be in the office. When you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements: - High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal. - Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc. Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii. Benefits and Perks All around awesome culture where together we strive to live our 5 values: - Data informed decision making. - Customer first. Always. - Succeed together. - Relentless about results. Obsessed with excellence. - Lead the change. Shape the standard. An open and inclusive environment where you’ll learn and grow through programs and resources like: - Monthly company All Hands meetings - Regular opportunities for executive leadership exposure through things like AMAs - Access to continued learning & development opportunities - Our commitment to a continuous feedback culture which allows us to drive performance and career growth - A growing network of Employee Resource Groups - Company sponsored volunteer hours - And more! Our more standard benefits - Paid Philippine Regular holidays + 1 additional Payscale holiday (Global Mental Health Day) - 15 paid days of additional leave, credited up front upon regularization and refreshed annually. Unused leave are monetized. - HMO Coverage +1 dependent - Fixed work schedule, Monday through Friday 10pm-7am Manila Equal Opportunity Employer: We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs. We know the confidence gap https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/ and imposter syndrome https://fortune.com/2024/06/21/high-functioning-achievers-imposter-syndrome-career-ladder/ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support. Fraud Alert: Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com