Account Manager (Italian and English Bilingual) - Portugal

Job description

Hi! 👋 I’m Makenna, based in Portugal 🇵🇹, and I’m a Team Lead in the Account Management Team at WeTravel, supporting our EMEA customers. We help travel businesses grow by empowering them to make the most of our platform and create exceptional experiences for their travelers. We’re currently looking for an **Italian-speaking Account Manager** to join our EMEA team and support our growing community of travel businesses across the region. If you’re passionate about helping businesses thrive, excited by the challenges of working in a fast-paced SaaS environment, and love the idea of contributing to a product that supports travel entrepreneurs—then we’d love to meet you. As an Account Manager, you’ll be a key part of that mission: helping our amazing community of travel organizers get the most out of WeTravel while feeling truly supported every step of the way. If you’re curious, proactive, and genuinely enjoy seeing others succeed, I’d love to hear from you. ## **How We Work** Our Account Management team sits at the heart of the customer journey. As an Account Manager, you’ll work closely with clients—ensuring they’re fully supported, informed, and maximizing the value of our platform. You’ll collaborate with Sales, Customer Support, and even Product to share customer feedback and shape the future of our offering. Our clients range from solo operators to growing travel companies, so adaptability and communication are key. A big part of your day-to-day will include answering questions, resolving issues, and identifying opportunities to upsell and cross-sell additional features. If you love building trust and solving problems, this is a great fit. ## **Why You Should or Shouldn’t Apply** **You should apply if you:** - **Are a native or C2 level Italian speaker and fully proficient in English (required).** - Have excellent communication skills—both written and verbal. - Have strong interpersonal and customer service instincts. - Enjoy helping businesses thrive through hands-on support and strategic advice. - Have 2+ years of experience in B2B account management or customer success. - Are a natural multitasker who can manage multiple clients and needs at once. - Are solutions-oriented and calm under pressure. Thrive in a remote-first, fast-paced environment. - Are willing to travel up to 10% for client visits. - Bonus: Speak an additional European language - Bonus: Have SaaS sales experience or experience upselling products - Bonus: Up-to-date understanding of the travel industry’s consumer behavior - Bonus: Knowledge of HubSpot CRM or other CRM platforms **You might not be the right fit if you:** - Prefer minimal customer interaction or purely reactive support roles. - Aren’t comfortable handling both support and upsell conversations. - Lack experience working directly with clients in a B2B environment. - Struggle to prioritize and manage multiple accounts independently. ## **On a Weekly Basis You Will Find Yourself** - Managing and nurturing relationships with new and existing clients. - Proactively identifying opportunities to upsell or expand product usage. - Serving as a key point of contact for client questions or concerns. - Collaborating cross-functionally with Sales, Support, and Product teams. - Gathering and sharing customer feedback to improve product and service delivery. - Solving customer issues with a calm, proactive, and friendly approach. - Driving long-term client satisfaction and engagement. ## **Benefits** - Full-time, Fixed Term Contract (International Contractor). - Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. - Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. - Work remotely for a maximum of 4 weeks per calendar year. (Although this is a remote role, employees are hired into a designated country of employment. Our Work From Anywhere benefit provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location.) - Extensive paid family leave. - Three paid volunteer days per year — take time to give back to causes you care about, on us. - 2-week cross-functional onboarding program. - Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment. - Join an international, travel-loving team with a passion for adventure and innovation. ## **Please Note** - **As a member of our international team, you’ll work full-time under a B2B contractor agreement, with monthly payments in USD.** - For this role, we can only consider candidates who have the full legal right to work in the country this role advertised for (citizenship or residency). Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time. ## Equal Opportunities WeTravel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, experiences, and perspectives. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!